USB Power Cable with Long-range Wireless Receiver

I have asked the Roku moderators to look into your harassment of customers -- me included.  Please stop stalking my comments and posts with your pat answers "to just go buy a new one 'cause the receiver is $20 and for just $20 more ($40), you can rinse and repeat driving a brand new showroom ready newer roku'.  I have concerns about keeping my Roku systems working.  I didn't come here to be insulted and told "over and over again" to buy new products. Most people come here for solutions/fixes -- not sales pitches.  Thanks again.

Well, this was my second Roku device failure. Last time, we just purchased another new one. I was not about to do that again. I would have moved on but not with Roku. To the credit of Roku, I have to say that I am very happy with the response I have gotten from Roku customer service this time. We will stick with Roku after all. 

TrooperDada326 

Do you know what a "Long Range Wireless Receiver" is? The Streaming Stick+ 3810 & 3811 need this cable for remote and internet Reception, without it the remote won't communicate with Roku. And it will not have Internet either. So its big deal, Roku has been out of stock for months. The newer 3820 & 3821 sticks use different cable, but it is the same with them, no cable no roku. 

It doesn't just boost, it's the only way a roku remote will communicate with the stick+, you can't replace it with ordinary usb cable. This cable isn't available anywhere else but from Roku, if it will ever be in stock. Many have theirs go bad on them. I had an extra and shipped it to someone last week for no cost. 

Luciferthebear 

Before you take it back as renojim suggests, make sure you are using the supplied AC USB power adapter to power your SS4K, and not using your TV's/AVR's USB ports for power, since they rarely supply enough (this can cause all sorts of weird issues).

barryusa 

Return/refund/exchange @ the retailer you purchased it from.

People act like they spent $1000 on a Roku. On sale most are less than $50. Go buy a new one and move on 🙄

Roku Streaming Stick 4K 2021 | Streaming Device 4K/HDR/Dolby Vision with Roku Voice Remote and TV Controls https://www.amazon.com/dp/B09BKCDXZC/ref=cm_sw_r_cp_api_glt_i_B2WMRJPNS38R4MYSBV54

Exactly what is failing? Maybe it’s something on your set up? I have 6 Roku Devices. 3 Roku streaming stick 4K, 1 Roku Ultra and 2 TCL Roku TV’s. None of them have any issues and the Ultra is about three years old in the sticks are about 2 years old. Can you tell me exactly what is failing? 

I do know what the cable is. It’s called long range cause it boosts the WiFi signal which on certain models is also used for the remote. It’s not a big deal. As inexpensive as Roku‘s are it’s not a big deal. If a Roku was $1000 I could see the issue. But there’s no reason to make mountains out of mole hills. 

Tivoburkee  I am fully aware of the cable and what it does. I own 3 Roku Streaming Sticks. I also knew enough to not to let the cable (dongle) just dangle loosely. So I used a Velcro strip and attached it to the power cable of the TV. I also looped it around and used another cable to attach it to the TV. None of my Roku Sticks have issues and they are 2-3 years old. The cable is $20 and out of stock. A new Roku stick is $40. Do the math. It’s not worth waiting around for a cable that’s half the cost of a new device. Buy yourself a new Roku and move on. If any of mine broke I certainly wouldn’t post about it on here I would just go buy a new one

Thanks for the information.  So it's pointless to purchase one of the off-brands that claim to do the same thing as far as long-range reception goes because Roku has a non-standard method for connecting the tv and the stick which requires proprietary software.  I'm going to file a BBB and Consumer Protection Bureau report since there seems to be so many people having the same problem and there seems to be no resolution in sight. 

I love roku, but they need to fix this issue or provide available stock for purchase.  I don't think it's legal in the U.S. to force people to purchase new systems by selling them defective merchandise knowing it will break. 

Good luck with that. I am sure you will not get anywhere. Especially since you are out of warranty. FYI.............a couple of people on here with the issues does not account for the millions of users with no broken cables. Your making mountains out of mole hills. There is no off brand or 3rd party cable with the built in WiFi. None. Not sure where you think there is a 3rd party cable. Any links?

Thanks for the well wishes.  However, you don't know that I'm out of warranty.  Your ass-ump-tions are not authorized by Roku.  Thank God!

I have asked you and told you over and over. If your under or out of warranty. Now a moderator has asked you for more specific information. I also provided you with a link on how to file a warranty claim. But there is none in stock. So either you wait for a cable or buy a new Roku. You really don’t have much of a choice. The fact that you’re willing to try to find a third-party cable and purchase one tells me you’re out of warranty. If you’ve had your Roku stick for more than a year it’s out of warranty

No one is selling you anything. It is merely a suggestion. You are looking for something that is out of stock and no answers to when it will be. So you have 2 choices:

1. Wait for cable to be in stock

2. Purchase a new Roku

There is nothing else you can do. Even if Roku gives you a free cable there is no stock. So you could be waiting for months. It does not add up. So the easiest thing to do is to purchase a new Roku Stick. They are on sale for $40. You want something that is not there. There is no magical way to get one. The cable is $20 but unfortunately out of stock. For an additional $20 you can buy a new Roku Stick that is "in stock". 

https://support.roku.com/article/208757058

Hi everyone,

Thanks for the posts.

In order to avoid further confusion in this thread, if you are experiencing an issue, please provide a brief summary of the issue you are experiencing along with the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

Hi I just purchased the Roku streaming stick 4k and I get to the language select screen and then a message pops up saying that the wireless receiver is missing I have checked and it is clearly there .

Any help would be great 

Luciferthebear, if you just purchased it you should take it back.  There have been instances where unscrupulous people would buy a stick, swap out their bad receiver, and return the stick.  Your stick may be one that was returned.

I have the same problem. I have a brand new Roku Streaming Stick 4K+. I have tried all of the remedies including using the supplied USB power cable with wireless booster and the supplied power adapter plugged into the wall. I still get the low power error message. I can't get past that error message screen to get to the settings. However, according to the sticker on the box, the serial number is S09T41ATCMNS. What should I do next?

Hi barryusa,

Welcome to the Roku Community!

We're sorry to hear that you're having a insufficient power issue with your Roku Streaming Stick 4K+ (3821X).

I have passed along your information to our Support team. They will follow up and assist you.
Please let us know if there's anything else we can help you with.
 

Best regards,
Mary