Forum Discussion

ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that t...
remotes
USB
azahar808's avatar
azahar808
Reel Rookie
4 years ago

I have the same problem. The cable broke. I tried to replace it but the remote doesn't work with other cables. Did you find any solution?

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

Hi everyone,

Thanks for the posts.

If you have not already, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

  • azahar808's avatar
    azahar808
    Reel Rookie
    4 years ago

    My Serial Number is 2150CE343500

  • aj8167's avatar
    aj8167
    Reel Rookie
    4 years ago

    My SN is 2130AC596235. I posted the wrong one earlier. 

  • smalljeff's avatar
    smalljeff
    Newbie
    4 years ago

    Same issue with two Roku streaming sticks. I will not pay $40 to replace these cables which as shown from all these posts are clearly defective. I'll give Roku a chance and will provide my serial numbers. They are 21513E981198 and 213172956920. If I don't get a positive response, I too will look elsewhere. Thank you. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      smalljeff

      Thanks for the post and providing us with your information.

      I have passed along your information to our Support team. They will follow up and assist you.

       

      Thanks,
      Danny