Forum Discussion

ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that t...
remotes
USB
Critter's avatar
Critter
Newbie
5 years ago

My cable tore due to hanging from the back of the TV. USB power cable with long range wireless receiver. Model# woo1 stick is an 225118806402. Purchased March 17 2021.

  • moniquaa's avatar
    moniquaa
    Reel Rookie
    5 years ago

    The same thing has happened to my cable due to hanging from the back of the TV

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      5 years ago

      Hey moniquaa

      We're here to help!

      Please reply here with the serial number of your Roku device. It can be found at the back of the stick itself.

      Once we have the information needed, we'll be able to forward it to our support team for further assistance.

      All the best,
      Kariza

      • moniquaa's avatar
        moniquaa
        Reel Rookie
        5 years ago

        Hi!

        My serial number is 21398D930689.

        Thank you