Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
5 years ago
Solved

UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

Update 5/19/2021: Resolved We released a software update today that we believe will fix the TV control issue for customers who lost TV power and volume functions after the latest update. Thanks f...
remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for the post.

    Please provide us with the following information so we can investigate the issue further:
    -what remote model (found in Settings > Remotes and Devices > Remotes > select the remote > About > Model)
    -software OS/version (found in Settings > System > About)
    -did your remote control the TV before?
    -make and model of TV?
    -are you connected to an AVR?
    Once we have this information we will be able to pass it along to the appropriate team.


    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi Community users,

    We believe we have found the cause of the issue of Roku remotes losing TV control of volume and power and expect the issue to be resolved in a future update.

    If you are still experiencing this issue after updating to OS 11.0, please feel free to search for another thread related to your issue, or create a new thread regarding the issue you are experiencing.

    In the meantime, we will be closing this thread out.


    Thanks,
    Danny

Baxa's avatar
Baxa
Streaming Star
5 years ago

This update made NO IMPROVEMENT to my remote...Still can’t control volume or power.,.

As was the case before the update, when I go to choose the remote for my brand of TV (Sharp), I get code 1 and answer YES that I can her sound BUT NO that sound does not stop...Then there are NO MORE CHOICES of codes it simply gives an error saying “sorry it seems like this Sharp TV will not work with a Roku remote”...

prior to the original update, this always gave me 20 or more Sharp TV codes and I was able to successfully choose a working one...

so NO SOLUTION HAS BEEN FOUND!!!

Hardcastle's avatar
Hardcastle
Reel Rookie
4 years ago

I have the same TV and I'm in the same boat. New update didn't help whatsoever