UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!
Update 5/19/2021: Resolved
We released a software update today that we believe will fix the TV control issue for customers who lost TV power and volume functions after the latest update.
Thanks for your patience while we investigated this issue. Please perform a software update from your device using the instructions below.
Instructions to manually update your software:
1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now
Confirm the dialogue box to proceed with download and installation. Note that your Roku player will automatically download the latest software the next time when it checks for an update. After the Roku player finishes restarting, your TV volume and power functions should be restored.
After the Roku player finishes restarting, if your TV control functions have not been restored, set up your remote for TV control again by doing the following:
1. Navigate to Settings
2. Select Remotes & devices
3. Select Remotes followed by your remote
4. Select Set up remote for TV control
Our FAQ provides additional information and complete steps on how to set up your enhanced remote to control your TV.
Please post here ONLY if you have performed the update and your remote TV power and volume functions have not been restored. Please include your Device ID, software version and build, and your TV make/model.
Thank you!
Hi everyone,
Thanks for the post.
Please provide us with the following information so we can investigate the issue further:
-what remote model (found in Settings > Remotes and Devices > Remotes > select the remote > About > Model)
-software OS/version (found in Settings > System > About)
-did your remote control the TV before?
-make and model of TV?
-are you connected to an AVR?
Once we have this information we will be able to pass it along to the appropriate team.
Thanks,
DannyHi Community users,
We believe we have found the cause of the issue of Roku remotes losing TV control of volume and power and expect the issue to be resolved in a future update.
If you are still experiencing this issue after updating to OS 11.0, please feel free to search for another thread related to your issue, or create a new thread regarding the issue you are experiencing.
In the meantime, we will be closing this thread out.
Thanks,
Danny