UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

Fellow frustrated customers: Roku is treating us like mushrooms (feeding us manure and keeping us in the dark).  They've gone dark after announcing the month old problem was solved a week ago. One way we can raise the volume on our complaints is to click the thumbs up "Kudo" button on posts you hope get read by Someone at Roku.

Power to the People!

Like most forums, this one has some preferences you can set such as sending email notices about threads you have posted in.  Or you can subscribe to individual threads.  I wouldn't expect Roku to violate those settings  (For example, I like my forums to stay forums – and not cause me to get emails so I turn that stuff off.)

I think the yellow bar across all their support pages telling you to go here is reasonably aggressive.  (That wasn't there a few days ago, but I don't think they had an answer then.)

ROKU has truly left the customers in the dirt on this issue. I am also going to consider adding an Amazon Firestick on at least one device, as I am hearing of a potential block of YouTube. 

Thanks to a customer - no thanks to ROKU - I tried the "detach your sound system from TV and try again to catch a code to control volume." This "sort of worked". My original older remote controls volume. The new remote Roku device I purchased, which supposedly can mute volume, can now raise/lower volume. Mute does not work. 

The reason I continued to purchase multiple ROKU streaming devices was to be free to add whatever apps I wanted. I did not want to use an Amazon product because I did not want to be pushed to Amazon content. I did not want to use the pricey Apple TV streaming device because it locks out Pandora and also seems to be curating what I would be allowed to watch. 

ROKU - a device I believed and trusted would not hijack its customers over specific content. Wrong. Instead of steering us to "ROKU channels", ROKU has decided to become pirates, blocking users ability to add apps and stream at will. 

All we want to do is "cut the cable cord" and ROKU was a "friendly" in this, allowing customers to choose from the big "plus" channels such as Youtube Plus, Hulu Plus, Sling, etc. Now, we can potentially purchase a ROKU TV or multiple streaming devices...and then find out we can't stream the content we invested in ROKU to stream. This is not how a business grows. This is how a business loses goodwill. These customer threads have shown me that, unless ROKU turns their business model around, they will be lose in the device wars. They do not provide content, they provide hardware. 

Dear ROKU: do not be greedy. If you lock customers away from desired streams to squeeze revenue from YouTube and other content providers, your customers are going to abandon your hardware. Be fair and understand WHY we chose your devices: we want decent customer service for the HARDWARE and we expect to be able to access the apps that inspired us to leave cable in the first place. LISTEN to your customers - or risk losing our business.  

phyle11

i understand your frustration 

as I’ve said previously, as my Roku device fail I too will find other means to stream 

I don’t have a choice of manufactures -  I can’t get that far. When option to enter brand with the first letter entered I get message -this tv is not recognized/ no longer supported. All worked well til May 2021 on the day software was updated to 10.0 (no volume control)

I tried installing a new Roku stick same result and I did try setting up the new stick on another tv same result! But I took my stick that was activated from another set and it worked 

Hi, yes this has been driving us bonkers so I just broke down and ordered a new Roku remote! then I thought, wait, let me look at the root cause because maybe our Optimum/Altice WiFi just isn’t compatible?   This is the 3rd remote we’ve purchased in a year and we have weird glitchy and connectivity issues pretty much every day! I will try what you suggest but if it doesn’t work, what next?

Thanks Eberger235 disconnecting the soundbar then configuring the remote for my TV fixed my issue. 

Danny

this just can’t and doesn’t  work when the update caused my Vizio tv to be not recognized/ unsupported. I believe Roku needs to replace all of our streaming equipment that will work with the updates or blackout the last update ( I think this update along with the company’s lack of response will (has) caused damage to its business model enough is enough it maybetime to blog)

Glad to hear that ktimbers and susanle59 got their volume control to work. I tried the same steps and initially it appeared to work for me too (restore volume control function).  But when I waited a few more minutes and again tried to control my volume, the behavior went right back to what I described in detail in my earlier post … 15 second delay before volume control appears and it only remains active for about 5 seconds before disappearing (regardless of whether I am still adjusting the volume), then it appears again after 15 more seconds, etc.  

Sure wish Roku cared enough about their customers (and their product) to respond on this thread (which I believe they created!).  I own three Roku devices and a Roku TV, along with lots of remotes that USED TO WORK.  If I could, I would return them all for a refund and purchase another brand of streamer.  Based on this experience, I will NOT be recommending Roku to my friends and family (something that I used to do without hesitation).  This experience has revealed what a joke Roku support has become.

My TV IS:

Sharp Aquos 

Sharp LC-48LE551U 48-Inch Aquos HD 1080p 60Hz LED TV

Model: 4660X-Roku Ultra

Serial Number : YJ00C6022280  (CK384C022280)

SOFTWARE VERSION: 10.0.0 build 4198-46

TIMESTAMP 2021-05-21T12:32:32Z

Still no power after software update, although volume works!