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DaddyFatty2020's avatar
DaddyFatty2020
Reel Rookie
6 years ago
Solved

Unable to update software

Please help, I am NOT tech savvy. I have a newer television but it isn’t a smart tv. Purchased a Roku Express and trying to use, I continue to receive the “unable to update” message. It provides a website but how do I go to this website on my tv if I can’t go on the internet because it’s not a smart tv? I simply want to use the spectrum cable app, and that’s why I purchased this. My fire stick works just fine. Any advice?

Software update
TV & Player Setup

19 Replies

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  • jdvanvalin's avatar
    jdvanvalin
    Newbie
    5 years ago

    I had a similar problem. My Roku Express 3910 was on version 9.3 and wouldn't update to 10.0. Pretty soon DisneyPlus stopped working, and I presumed other channels would follow suit. When I did the manual Check for update via the System menu it listed 10.0, and the update appeared to succeed. It said "Restarting", and then seemed trying to restart, but then the screen went blank and I got the "No signal" message. If I unplugged the Roku and plugged it back in, it once again listed version 9.3.

    I tried this multiple times and the same thing happened. (I didn't restart our router, but the Roku said its last update was 9 months ago and the router had been restarted many times since then ... it apparently checks for updates every day, so I figured they were failing every day.) I moved the Roku to another, older TV and it had the same issue.

    Here's how I fixed it:

    1. Selected System > Advanced Settings > Factory Reset. (Note - this removes all your channels, so you'll have to add them back again).

    2. Re-found my wireless.

    3. Roku immediately popped up an "Updating software" dialog and did the update.

    4. Once again when it restarted it wouldn't come back (No Signal).

    5. When I unplugged it and plugged it back in, it once again gave the Software upgrade dialog and updated the software.

    6. This time, for whatever reason, the restart worked. (Huzzah!)

    7. I entered my account name (email) and re-activated the Roku by clicking on the email it sent. Viola, it was on version 10.

    8. I added back all our channels. DisneyPlus is now happy!

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      jdvanvalin

      Thanks for the post.

      Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

       

      Thanks,
      Danny

      • ROwen7's avatar
        ROwen7
        Reel Rookie
        4 years ago

        I have two Roku Ultras (model 4670X).  One connected via Ethernet and have not had any issues and the other via wireless.  The wireless Roku failed to update SW.  After several unsuccessful attempts to power cycle the router and Roku via wifi, I connected via Ethernet and continue to have the same problem.  I did a factory reset and have confirmed the network connection is active, but am still receiving 003, 004 and 005 errors when it attempts to update SW and I cannot proceed with set up. Do you have any other recommendations? 

    • Chet33's avatar
      Chet33
      Newbie
      3 years ago

      I've got several Roku units that work flawlessly on various TVs throughout my home. Setup shows "Excellent" bars for wifi signal but keeps giving me "Error 003" I saw you direct someone to a web page address -- that address sends me a blank page. I've restarted both the router and "Roku Express 4K +" numerous times. How do I get past "Can't update software ....?" 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Chet33,

        Welcome to the Roku Community!

        Thanks for letting us know all that you've done. Appreciate the troubleshooting steps you've done so far. In this case, I'd recommend trying to connect your device to an alternate network, such as a mobile hotspot then try to perform a manual update on your Roku device to see if you are still experiencing the issue you are reporting.

        Instructions to manually update your software:

        1. Navigate to Settings
        2. Select System
        3. Select System update
        4. Select Check now

        To help troubleshoot the issue further, follow this link: What to do if your Roku streaming device is unable to update software | Official Roku Support

        Let us know how it goes. We're hoping this will work for you.

         

        Best regards,
        Mary

    • sumballofarm's avatar
      sumballofarm
      Newbie
      4 years ago

      Hey Danny.  Having the same issue with my Ultra LT. Clicked on your link above and received the following error message:  "Article not found. Please check the url and try again."

      RokuDanny-R wrote:

      DaddyFatty2020 

      Thanks for the note.

      If you are unable to update the Roku device, we would recommend taking a look at the troubleshoot steps provided by our Support page here: What should I do if my Roku® device is unable to update software?


      Thanks,
      Danny

       

    • edjrichardson's avatar
      edjrichardson
      Newbie
      5 years ago

      Bought a new + stick and would not update.  Bought many sticks before, and no problem setting them up. Went to ROKU CHAT, and was told could not set up on hotel network. Took wife's phone and set up hotspot, and setup worked.

      So set up at home or on hotspot, never hotel network.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    6 years ago

    If it tells you to go to a website, it means use the browser on a computer, tablet, or phone that has an internet connection.