Forum Discussion

DaddyFatty2020's avatar
DaddyFatty2020
Reel Rookie
6 years ago
Solved

Unable to update software

Please help, I am NOT tech savvy. I have a newer television but it isn’t a smart tv. Purchased a Roku Express and trying to use, I continue to receive the “unable to update” message. It provides a website but how do I go to this website on my tv if I can’t go on the internet because it’s not a smart tv? I simply want to use the spectrum cable app, and that’s why I purchased this. My fire stick works just fine. Any advice?

Software update
TV & Player Setup

19 Replies

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    6 years ago

    If it tells you to go to a website, it means use the browser on a computer, tablet, or phone that has an internet connection.

    • jelabarre59's avatar
      jelabarre59
      Channel Surfer
      5 years ago

      Not a solution.  If I have a functional internet connection (and even the Roku itself will confirm that, with both wired and wireless) and it still can't run the update, there needs to be further troubleshooting than a dismissive "well this should work" answer.  I AM tech-savy, and already worked past the standard network troubleshooting, and need to move on to the "here's how you do an override upgrade update, using a file from the following ftp site" method.

      • frustrated_me's avatar
        frustrated_me
        Reel Rookie
        5 years ago

        I bought this Roku device yesterday in order to watch Disney plus on my tv and have the same problem with trying to update software,- it just won't work. Obviously this Roku company isn't very good, so I will be going back to Best Buy and returning this device.

    • Kdubs6991's avatar
      Kdubs6991
      Newbie
      5 years ago

      My roku will not update, error 006. I tried every troubleshoot way on the website but nothing. I have a roku express device and I tried to factory reset but it still won't update so it doesn't work now

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert
        5 years ago

        What is the model number of the Express? It's on the box. It might be on the device somewhere, but I'm not certain, having never owned one.

        How did you do the Factory Reset? Describe all the steps you took to do a factory reset, including any timings of events, if applicable.

        Oh, and what country are you in? A lot of people outside supported regions have experienced issues, so it may be helpful to know if you are in a supported region, as that might affect the solution.

    • edjrichardson's avatar
      edjrichardson
      Newbie
      5 years ago

      Bought a new + stick and would not update.  Bought many sticks before, and no problem setting them up. Went to ROKU CHAT, and was told could not set up on hotel network. Took wife's phone and set up hotspot, and setup worked.

      So set up at home or on hotspot, never hotel network.

  • jdvanvalin's avatar
    jdvanvalin
    Newbie
    5 years ago

    I had a similar problem. My Roku Express 3910 was on version 9.3 and wouldn't update to 10.0. Pretty soon DisneyPlus stopped working, and I presumed other channels would follow suit. When I did the manual Check for update via the System menu it listed 10.0, and the update appeared to succeed. It said "Restarting", and then seemed trying to restart, but then the screen went blank and I got the "No signal" message. If I unplugged the Roku and plugged it back in, it once again listed version 9.3.

    I tried this multiple times and the same thing happened. (I didn't restart our router, but the Roku said its last update was 9 months ago and the router had been restarted many times since then ... it apparently checks for updates every day, so I figured they were failing every day.) I moved the Roku to another, older TV and it had the same issue.

    Here's how I fixed it:

    1. Selected System > Advanced Settings > Factory Reset. (Note - this removes all your channels, so you'll have to add them back again).

    2. Re-found my wireless.

    3. Roku immediately popped up an "Updating software" dialog and did the update.

    4. Once again when it restarted it wouldn't come back (No Signal).

    5. When I unplugged it and plugged it back in, it once again gave the Software upgrade dialog and updated the software.

    6. This time, for whatever reason, the restart worked. (Huzzah!)

    7. I entered my account name (email) and re-activated the Roku by clicking on the email it sent. Viola, it was on version 10.

    8. I added back all our channels. DisneyPlus is now happy!

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      jdvanvalin

      Thanks for the post.

      Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

       

      Thanks,
      Danny

      • ROwen7's avatar
        ROwen7
        Reel Rookie
        4 years ago

        I have two Roku Ultras (model 4670X).  One connected via Ethernet and have not had any issues and the other via wireless.  The wireless Roku failed to update SW.  After several unsuccessful attempts to power cycle the router and Roku via wifi, I connected via Ethernet and continue to have the same problem.  I did a factory reset and have confirmed the network connection is active, but am still receiving 003, 004 and 005 errors when it attempts to update SW and I cannot proceed with set up. Do you have any other recommendations?