Unable to operate streaming stick with remote
I have a Streaming Stick+ (model 3810x) with an original remote (model RC AL2). I am unable to operate the device with the remote. I am able to operate the TV (not a smart tv). So far I have attempt...
Forum Discussion
When you say "attempted to re-pair the remote", does that mean the pairing failed? You can use the app to initiate the procedure to "Add a new remote" under Settings->Remotes & devices->Remotes, but what I do to pair a remote is to unplug the power to the stick, press and hold the pairing button until the light starts flashing, set the remote down or hold it close to the stick, and then connect the power to the stick. Once it starts up it should say that it's pairing.
If you can't get the remote to pair, but the app works, it may be time to replace the remote. I know you said you replaced the batteries, but make sure you're using good, fresh batteries before you give up on the remote.
Are you using the original USB cable with bump in it? It's the only USB cable that will allow remote control of the stick+.
I assume the "bump" is the piece that has the Roku logo etc. on it?
I haven't changed any of the cables other than adding the HDMI extender (that I got from Roku).
Although, if I didn't have the USB with the bump, would I be able to operate the stick with my phone app?
Tvwatcher83 wrote:Although, if I didn't have the USB with the bump, would I be able to operate the stick with my phone app?
No, you would not be able to do that. The bump is the WiFi antenna, so if you weren't using the correct USB power cable you wouldn't be connected to your network and the app wouldn't see the Roku.
