Unable to connect Roku TV to internet
I posted my issue in September. Its been 3 months and still no solution. Never buying a Roku ever again in my life. I had to buy a google tv and use it on the Roku TV. Please don't tell me to be pati...
Forum Discussion
Your post says nothing. We have no idea what the problem was, what Roku model was affected, if it was specific to a particular channel, nothing. Even your subject line says nothing, so how can anyone attempt to assist you?
Again, that last sentence says nothing. Saying "Not connecting" without providing more info doesn't help.
I am sorry about this post here. Unfortunately for some reason i am unable to reply to the original one. The issue is legitimate. here is the link for the original post. But I am sure you guys should be able to see all my post
That thread was closed by the moderators because it simply became too large and many posts were about different issues. Since there's 27 pages on that previous thread, I'm sorry but I can't spend the time to search for your issue. If you could find your post and copy it here, perhaps we can offer some assistance.
Sorry to say this, it ridiculous that I am having to repost the same thing multiple times. Its unacceptable that you are not able to see my post since it went to too many pages. Even if the original post is posted here, I don't see a solution since I didn't get a solution in that post in spite of me giving all the details that you all needed. My stance is definitely no more Roku purchases or product in the future unless you take the effort to go to my posts and find the issue, have your technical team solve it (which they haven't done till now) and convince me that you all at Roku goes the extra mile to solve a customer issue. I am sure it is some software issues you all have, every other equipment at my home works well with the wifi expect this TV, all I see is purely excuses to make us reset to default settings etc. Sorry if I sound rude, I am extremely frustrated with your service and solutions provided (none so far).
Thanks,
Ezhi
Look in your profile and find your original post of the issue and then you can copy/paste it here and hopefully someone can help assist you.
If the issue is related to the Hisense TV post, then like atc98092 indicated, you would need to reach out directly to Hisense customer support, as Roku only licenses its OS to certain TV manufacturers and doesn't provide direct support regarding particular brands other than providing basic troubleshooting steps. However, some of users might be able to help provide some additional help. From what I have read, those budget level brands like Hisense tend to have various issues. A wi-fi radio issue could be one.
Without knowing all of the specifics of your issue, I would suggest trying to reset your network connection on your device.
If that doesn't work, I would suggest that if your router has the ability to set up a guest/IOT type network and set it to 2.4 GHZ only and see if you can get a stable connection with your TV.
You could also try connecting the TV via a network cable, if possible, and see if that help stabilize the connection.
Hope that helps.
I appreciate all the responses. I do understand that its a TV manufacturer that might be responsible for this given that I am an Andriod User. But having said that when I posted the initial I was told by a Roku employee that it was a known problem and they are trying to fix it. After which there was no follow-ups from their end, and when I followed up there was no solution. This is definitely a Roku problem for not following up or even offering ETA.
Anyway, I would rather spend 50$ to get a Google TV and not wait months without a light at the end of tunnel right? Maybe Roku stick is an option, obviously my option is towards Google TV since my experience with Roku is terrible. I have a (Sony & TCL both google TV - no issues). Also Roku is more iphone friendly than Andriod in casting, I feel like they should be neutral but for whatever reason it isn't the case.
A simple question is how long do I wait before even getting a ETA from Roku to fix this problem? and not watch TV at all till then? Its ridiculous for a customer to having to wait to watch TV for months. Anyway I don't want to waste any time further on this, definitely my last Roku product unless I am convinced otherwise.
Also I have noticed not many companies takes the extra effort to take care of one customer, I don't expect that in this scenario also.
