Forum Discussion

Ruby-Grace's avatar
Ruby-Grace
Newbie
2 years ago
Solved

Unable to Connect Roku Mobile App to Device - Need Help!

Is anyone else has faced a similar issue? I've been unable to connect my app to the Roku device. I've also tried restarting both the app and my phone, but still not working.

https://rapidfs.wiki

App availability
Connecting to a device
mobile app
The Roku Channel on mobile
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi CarpenterSam,

    Welcome and thank you for posting here at the Roku Community!

    We'd be more than happy to assist you concerning your Roku mobile app being unable to connect to your Roku streaming stick. As you try to set up your Roku mobile app, kindly go to the devices category, then look for the "Get help?" option. Select Connect manually and put in your Roku device's IP address (Settings > Network > About) and see if it connects.

    Nevertheless, you need to use your Roku (physical) remote to set up your Roku streaming stick.

    Let us know how it goes and we'll go from there. 

    Thanks,
    Carly

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi CarpenterSam,

    Thanks for keeping us updated.

    To successfully ensure that your Roku mobile app connects to your Roku streaming device, make sure that your Roku device and mobile phone are on the same network, including the bandwidth speed (ei. 2.4GHZ, 5GHZ). 

    An additional step we recommend is to perform a system restart on your Roku streaming device. To do this, navigate to Settings > System > Power (skip of no sub-menu) > System Restart. Then, restart the Roku mobile by uninstalling it and installing it again.

    We hope this works. Tell us more about how it goes.

    All the best,
    Kash

15 Replies

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    The Roku remote app can only find and connect to Rokus that are powered up and are connected to the same network as the mobile device that is running the app.

    Is your Roku currently connected to your network?  If you don't know, if you can access your router's control panel you may be able to locate a list of its currently connected devices.

    • CarpenterSam's avatar
      CarpenterSam
      Reel Rookie
      2 years ago

      I am facing the same issue.  I just bought a Roku streaming stick.  Downloaded the app and it says no devices found. My phone is using the same wifi as my Roku so that is not the issue.  

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Hi CarpenterSam,

        Welcome and thank you for posting here at the Roku Community!

        We'd be more than happy to assist you concerning your Roku mobile app being unable to connect to your Roku streaming stick. As you try to set up your Roku mobile app, kindly go to the devices category, then look for the "Get help?" option. Select Connect manually and put in your Roku device's IP address (Settings > Network > About) and see if it connects.

        Nevertheless, you need to use your Roku (physical) remote to set up your Roku streaming stick.

        Let us know how it goes and we'll go from there. 

        Thanks,
        Carly

  • Kyle7's avatar
    Kyle7
    Newbie
    2 years ago

    Make sure USB is connected to outlet plug, not to the Roku stick.