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lp17's avatar
lp17
Reel Rookie
3 years ago
Solved

Ultra USB Port -- Can it be used to recharge the rechargeable remote?

I am considering a new Roku Ultra (4800 series)  which now comes with a rechargeable remote and a USB charging cable -- but of course no charger.  The Ultra has a USB port, which I don't plan to use ...
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  • RokuJanadeeK's avatar
    RokuJanadeeK
    3 years ago

    Hi lp17,

    Thank you for this inquiry!

    Please note that the Roku Ultra does not function as a power source for the remote. We must utilize the USB cable in the box and an adaptor to charge your voice remote directly from a power outlet. Using the Roku Ultra as a charging port might damage the device internally and may cause overheating.

    Let us know if there's anything else you'd like some assistance with, and we'd be happy to help.

    Regards,
    Janadee

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
3 years ago

Hi lp17,

Welcome, and thank you for posting here at the Roku Community!

Please be advised that in charging your Roku voice remote pro, you must utilize the USB charging cable provided in the box and any standard USB power adaptor.

To charge it, connect the small, micro-USB end of the USB charging cable to the charging port on your remote, and connect the other end to a standard USB power adapter (like the one you use to charge your smartphone).
To learn more about the functionality of your remote, you can browse this article: Troubleshoot your rechargeable voice remote.

Let us know what you find out, and we'd be happy to assist further.

Warm regards,
Janadee

revpixel's avatar
revpixel
Reel Rookie
2 years ago

Stop using micro usb! It’s a garbage port.