I just bought and set up a new Roku Ultra last week (model 4850x). It came with the rechargeable Roku Voice Remote Pro remote (model RC1071). I have the more standard Voice Remote with AAA batteries on my Premiere+ and have never had issues. The Pro remote that came with this new Ultra has been nothing but problems.Using my phone to navigate the system menu, I can see the this rechargeable Pro remote currently has a 95%+ charge but keeps not responding. The light on the top left of the remote keeps illuminating as either solid red or solid white, depending on when the problems were occurring. It’s solid white as I type this and has been for 30+ minutes. I’ve tried holding the back and home buttons down at the same time for 20+ seconds, nothing. I’ve tried rebooting the Ultra device, the remote is still unresponsive. Does anyone have suggestions?

The model of my new Roku Ultra is 4850x. The model of the Roku Voice Pro remote is RC1071. Can you help me understand why you want/need the serial of the Roku Ultra?The solid light that shows when the remote is unresponsive is either red or white. Holding back + home or back + home + mute for 20+ seconds doesn’t do anything. Nor does unplugging or restarting the Roku Ultra it is paired with. The Internet connection as tested on the Roku is “Good” with 205mbps throughout. When the remote is unresponsive, the “find remote” sound also doesn’t work. The remote also won’t operate the TV volume/mute when the solid light is on.Pictures to follow.

Patthornson - When I was having my issues with my first remote, I would plug the charge cable into it when it froze with no charging block (just the cable alone) to unfreeze/unlock it. Maybe that’ll work for you in the interim while Roku is sorting things out for you. It’s a shame as Roku devices have been so rock solid for me in the past.update on my situation - I called Roku and they did replace my remote with a new one. I sent the old one back so hopefully that’ll allow them to investigate and remedy the issue.The new replacement remote doesn’t freeze like the old one, but also isn’t as responsive as other, battery-powered Roku remote I have for my older, much older Roku player (an old premiere +). I might just go buy another one of those $20 remotes to replace this rechargeable one. We’ll see.

none of these suggestions or steps solve the issue and it always comes back.the only way to snap the remote out of it, is to plug it in for a few minutes.

I was sent a V1 rechargeable remote as a replacement for a faulty V2 remote and it works great. I don't feel replacing a V2 with a V1 was very fair, but it does work fine. However, no light up keyboard and it is not usb c.

I called the Roku service center and was elevated to tier 2. They are sending a new remote. Fingers crossed!

Unresponsive Roku Voice Remote Pro

31 Replies

Mick16
Newbie
4 months ago
I have the same problem!!!!!
- RokuElizer-A
  Community Moderator
  4 months ago
  Hi, Mick16
  
  Thanks for reaching out to us about your remote concern. Could you specify more about the issue with your remote, so we can look more into it?
  
  Keep us posted!
  
  Thanks,
  
  Roku Community Team
  - carolott
    Newbie
    3 months ago
    I am getting tired of restarting wifi and roku over and over again.even when I check connection and it appears to be EXCEL. It still often requires restart and quite possibly setting up new connection. The only bright side is the password has remained and I just need to hit connect to get it going again. Should I be taking this issue up with Spectrum?
RokuJharra-Q
Retired Moderator
11 months ago
Hi, @Neiding. Welcome to the Roku Community!

Thank you for bringing the issue with your Roku remote to our attention. We truly appreciate the troubleshooting efforts you have already made.

To assist you further, could you kindly provide the serial number of your Roku device? If possible, we would also appreciate a photo of your Roku remote.

To insert an image in a post:

Click on "Insert Image." Next, select the location of the image source. Follow the on-screen instructions to complete the process

Thanks,
Jharra
- Neiding
  Channel Surfer
  11 months ago
  The model of my new Roku Ultra is 4850x. The model of the Roku Voice Pro remote is RC1071. Can you help me understand why you want/need the serial of the Roku Ultra?
  The solid light that shows when the remote is unresponsive is either red or white. Holding back + home or back + home + mute for 20+ seconds doesn’t do anything. Nor does unplugging or restarting the Roku Ultra it is paired with. The Internet connection as tested on the Roku is “Good” with 205mbps throughout. When the remote is unresponsive, the “find remote” sound also doesn’t work. The remote also won’t operate the TV volume/mute when the solid light is on.
  Pictures to follow.
- Neiding
  Channel Surfer
  11 months ago
  I called the Roku service center and was elevated to tier 2. They are sending a new remote. Fingers crossed!
  - Calong79
    Newbie
    3 months ago
    Hey! Let us know if this fixed it! I’m planning on calling as well!
- Neiding
  Channel Surfer
  11 months ago
patthronson
Channel Surfer
9 months ago
Got the same problem.
The Roku app on my Samsung 24+
Always works but this remote is sucking.
- Calong79
  Newbie
  3 months ago
  My problems got much worse when we moved from a Vizio to a Samsung 55 in tv
  - kellenj83
    Newbie
    2 months ago
    Yea I also have so many problems with mine and I have a 65 in Samsung TV
- RokuTakashi
  Community Moderator
  9 months ago
  Hi, patthronson
  
  Greetings, and welcome to the Roku Community.
  
  I appreciate you for sharing with us your concern regarding your unresponsive Roku remote, and I would like to gather more details so I can assist you further.
  
  May I know what specific Roku remote model you are having issues with? Also what specific behavior does the issue show, and have you tried any troubleshooting steps in an attempt to resolve the issue?
  
  With more details, I can move forward in helping you address the issue.
  
  Thanks,
  The Roku Community Team.
  - Calong79
    Newbie
    3 months ago
    How do you know the model of the remote, there are no model numbers on the remote. It came with the Roku ultra

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Unresponsive Roku Voice Remote Pro

31 Replies

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