Forum Discussion

Neiding's avatar
Neiding
Channel Surfer
6 months ago
Solved

Unresponsive Roku Voice Remote Pro

I just bought and set up a new Roku Ultra last week (model 4850x). It came with the rechargeable Roku Voice Remote Pro remote (model RC1071). I have the more standard Voice Remote with AAA batteries on my Premiere+ and have never had issues. The Pro remote that came with this new Ultra has been nothing but problems.

Using my phone to navigate the system menu, I can see the this rechargeable Pro remote currently has a 95%+ charge but keeps not responding. The light on the top left of the remote keeps illuminating as either solid red or solid white, depending on when the problems were occurring. It’s solid white as I type this and has been for 30+ minutes. I’ve tried holding the back and home buttons down at the same time for 20+ seconds, nothing. I’ve tried rebooting the Ultra device, the remote is still unresponsive. Does anyone have suggestions?

remotes
  • RokuTakashi's avatar
    RokuTakashi
    4 months ago

    Hi, mts5063 

    Thanks for posting, and welcome to the Roku Community.

    I understand the issue you have encountered with your Roku Voice Remote Pro, and I'm here to help.

    It is recommended to perform the troubleshooting steps below to see if you notice any improvements:

    1. Reboot your voice remote
    2. Reboot your streaming device
    3. Replace or recharge the batteries in your voice remote
    4. Re-pair your voice remote to your streaming device

    For more information, you can visit this support article on How to fix your Roku voice remote that is not working

    Hope this helps, and let us know on what you find out.

    Thanks,
    The Roku Community Team.

20 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    6 months ago

    Hi, @Neiding. Welcome to the Roku Community!

     

    Thank you for bringing the issue with your Roku remote to our attention. We truly appreciate the troubleshooting efforts you have already made.

     

    To assist you further, could you kindly provide the serial number of your Roku device? If possible, we would also appreciate a photo of your Roku remote. 

    To insert an image in a post:

    • Click on "Insert Image." Next, select the location of the image source. Follow the on-screen instructions to complete the process

     

    Thanks,
    Jharra

    • Neiding's avatar
      Neiding
      Channel Surfer
      6 months ago

      The model of my new Roku Ultra is 4850x. The model of the Roku Voice Pro remote is RC1071. Can you help me understand why you want/need the serial of the Roku Ultra?

      The solid light that shows when the remote is unresponsive is either red or white. Holding back + home or back + home + mute for 20+ seconds doesn’t do anything. Nor does unplugging or restarting the Roku Ultra it is paired with. The Internet connection as tested on the Roku is “Good” with 205mbps throughout. When the remote is unresponsive, the “find remote” sound also doesn’t work. The remote also won’t operate the TV volume/mute when the solid light is on.

      Pictures to follow.

    • Neiding's avatar
      Neiding
      Channel Surfer
      6 months ago

      I called the Roku service center and was elevated to tier 2. They are sending a new remote. Fingers crossed!

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        6 months ago

        Thank you for your update, Neiding.

        We appreciate your input and will ensure that this information is shared with the team. If you have any further concerns or questions, please feel free to reach out. We are here to assist you.

        Best,
        Jharra

         

  • patthronson's avatar
    patthronson
    Channel Surfer
    5 months ago

    Got the same problem.

    The Roku app on my Samsung 24+ 

    Always works but this remote is sucking. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      5 months ago

      Hi, patthronson 

      Greetings, and welcome to the Roku Community.

      I appreciate you for sharing with us your concern regarding your unresponsive Roku remote, and I would like to gather more details so I can assist you further.

      May I know what specific Roku remote model you are having issues with? Also what specific behavior does the issue show, and have you tried any troubleshooting steps in an attempt to resolve the issue?

      With more details, I can move forward in helping you address the issue.

      Thanks,
      The Roku Community Team.