Forum Discussion

Supertech's avatar
Supertech
Reel Rookie
6 years ago
Solved

Ultra remote headphone audio issues

Is this problem solved? I have similar issue. I hear both static and sometime choppy sound. On of the reason I bought Roku Ultra was that the headphone use from the remote. Unfortunately, I only test...
remotes
  • Supertech's avatar
    Supertech
    6 years ago

    Unfortunately, your suggestions are not practical. I already know that batteries are not an issue. I am not going to go and change broadcast frequency or anything else in my router. I have many wireless devices at home, and they are working flawlessly. I think Roku has a bad product here.

    For anyone else who is reading this, the only thing worked for me is the following (although not most convenient). Roku has an App for iPhone. Download that app and use it as a remote control. And the app has wireless Bluetooth option. Then you can use your Bluetooth headphones. Static is gone.

spike94010's avatar
spike94010
Newbie
6 years ago

I have the exact same issue. I have tried different earphones but get the same scratchy and frequent breaks in sound.

Spender's avatar
Spender
Reel Rookie
6 years ago

I found the answer on Reddit, someone posted tap home 5 times, up once, rewind twice and fast forward twice, it works.

  • Dae's avatar
    Dae
    Newbie
    5 years ago

    It worked for me... Tried new batteries, resetting, etc.  Then the tapping home 5 times, up, rewind twice, forward twice... it reset the remote and after a restart the headphones work again.

    • Cjonesthom's avatar
      Cjonesthom
      Streaming Star
      5 years ago

      It’s counterintuitive- but that reset actually works! 

    • angelinejovan's avatar
      angelinejovan
      Newbie
      3 years ago

      Well crazy enough it works for 45 minutes to an hour or so but then sounds starts static and cutting out. It’s really unpleasant. I don’t understand why they don’t just let you connect to the Roku. I know it has Bluetooth or something in it. Doesn’t if?

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi angelinejovan,

        Welcome to the Roku Community and thanks for the post.

        We'd like to gather more information about the issue you're running into. Have you tried unplugging your Roku device and re-pairing your remote to see if you are still experiencing the same issue? Does the issue only occur on a specific channel or all channels on your Roku device? What troubleshooting steps have you taken so far to try to resolve the issue?

        We recommend taking a look at the troubleshooting steps provided by our Support page here: How to fix your Roku® voice or simple remote that is not working | Official Roku Support

        We look forward to hearing from you and assisting you with your needs. Thank you!


        Best regards,
        Mary

  • valabad's avatar
    valabad
    Reel Rookie
    5 years ago

    Don't forget to stand on one foot, hold the ROKU over your head with your left hand, jump up and down 3 times, and chant "Can you hear me now!" 15 times..... 

    • valabad's avatar
      valabad
      Reel Rookie
      5 years ago
  • Ashleydblue's avatar
    Ashleydblue
    Newbie
    5 years ago

    Omg!  This actually worked!   Thank you! 

  • ContraCobra's avatar
    ContraCobra
    Newbie
    4 years ago

    Don't you mean Up Up Down Down Left Right Left Right B A B A Start? ;)