Forum Discussion

Supertech's avatar
Supertech
Reel Rookie
6 years ago
Solved

Ultra remote headphone audio issues

Is this problem solved? I have similar issue. I hear both static and sometime choppy sound. On of the reason I bought Roku Ultra was that the headphone use from the remote. Unfortunately, I only test...
remotes
  • Supertech's avatar
    Supertech
    6 years ago

    Unfortunately, your suggestions are not practical. I already know that batteries are not an issue. I am not going to go and change broadcast frequency or anything else in my router. I have many wireless devices at home, and they are working flawlessly. I think Roku has a bad product here.

    For anyone else who is reading this, the only thing worked for me is the following (although not most convenient). Roku has an App for iPhone. Download that app and use it as a remote control. And the app has wireless Bluetooth option. Then you can use your Bluetooth headphones. Static is gone.

RokuTannerD's avatar
RokuTannerD
Retired Moderator
6 years ago

Supertech Thanks for the note here. There are a few things you can do to help resolve this type of issue. 

1. Replace the batteries in the remote. Lower power can sometimes cause this time of issue. 

2. Ensure that your wireless router is broadcasting a 5GHz wireless network to help reduce wireless interference that can occur rom nearby wireless networks. 

3. Try changing the wireless broadcast channel on your wireless router. This can also help reduce interference and improve your device's connection. Your ISP or wireless router manufacturer can assist you with this. 

Keep us posted with how it goes! 

 

Cheers,

Tanner

  • Supertech's avatar
    Supertech
    Reel Rookie
    6 years ago

    Unfortunately, your suggestions are not practical. I already know that batteries are not an issue. I am not going to go and change broadcast frequency or anything else in my router. I have many wireless devices at home, and they are working flawlessly. I think Roku has a bad product here.

    For anyone else who is reading this, the only thing worked for me is the following (although not most convenient). Roku has an App for iPhone. Download that app and use it as a remote control. And the app has wireless Bluetooth option. Then you can use your Bluetooth headphones. Static is gone.

    • fdrake's avatar
      fdrake
      Newbie
      6 years ago

      Thank you for the great solution!  The Roku app works perfectly.  The official solution is unfortunately substandard.

    • Duck05's avatar
      Duck05
      Channel Surfer
      5 years ago

      I did that, too, but still had drop outs and static.  I had to resort to a separate BT transmitter off of the TV to get reliable sound to BT headphones....

       

    • Ryry50000's avatar
      Ryry50000
      Newbie
      5 years ago

      Cant believe roku considers this the solution.   Whats weird is sometimes remote works fine and other times its trashfire.

  • rubrtoe's avatar
    rubrtoe
    Channel Surfer
    5 years ago

    had the same problem just now and these "solutions" seems to be bogus to me as well for the same reasons. batteries: the remote is working still just not the audio and it's not the ear =phones because I tried another pair. But I will try new batteries and won't try the other "solutions" because they were working flawlessly and quit suddenly and spontaneously. also I am used to all the tech companies from Microsoft to Ebay trying to blame somebody else's tech for their shoddy products most notably, and these will be familiar to everyone reading this, Empty your browser cache, perform a reset, restart your device (which is the only one in this list which SOMETIMES corrects issues) check your network, none of which every work, and NOT ONLY THAT< they will ALWAYS respond with those "suggestions" EVEN IF you initially wrote under "steps all ready taken" that you had performed a reset, restarted the device, emptied browser caches (or in my case, tried other browsers) after which I usually get nasty and they admonish me that they won't repond if i continue to curse and I writeback "

    RokuTannerD wrote:

    Supertech Thanks for the note here. There are a few things you can do to help resolve this type of issue. 

    1. Replace the batteries in the remote. Lower power can sometimes cause this time of issue. 

    2. Ensure that your wireless router is broadcasting a 5GHz wireless network to help reduce wireless interference that can occur rom nearby wireless networks. 

    3. Try changing the wireless broadcast channel on your wireless router. This can also help reduce interference and improve your device's connection. Your ISP or wireless router manufacturer can assist you with this. 

    Keep us posted with how it goes! 

     

    Cheers,

    Tanner


    ****ing promise?"

    • valabad's avatar
      valabad
      Reel Rookie
      5 years ago

      Thanks everyone for the "exotic" solutions, but there is a problem with the Ultra audio on the remote.  I have gone through 15 of the earphone remotes in the last 4 years.  They would work for about 3 months and then quit.  It wasn't batteries, routers, or anything else, it is a defective product.  It goes through batteries like there is no tomorrow.....there is a problem with the wiring in the remote and they have refused to fix it.  They NEED to fix it....people have spent so much time ditzing around with it.  It is also the only remote I have ever had that installs batteries going the same direction.....there must be some reason batteries install going the opposite directions.

      Get with it ROKU....fix the problem!

  • rubrtoe's avatar
    rubrtoe
    Channel Surfer
    5 years ago

    actually changing the batteries worked but this other **bleep** here  is utter boilerplate nonsense. the audio does cut out from time to time. the reason turns out to be too many obstacles between me and the source for instance I took it the remote in my hand by my side while laying down and it started cutting out bad. as soon as i placed it back up on the nightstand, it cleared up. I tried this twice, same result. Ye

    RokuTannerD wrote:

    Supertech Thanks for the note here. There are a few things you can do to help resolve this type of issue. 

    1. Replace the batteries in the remote. Lower power can sometimes cause this time of issue. 

    2. Ensure that your wireless router is broadcasting a 5GHz wireless network to help reduce wireless interference that can occur rom nearby wireless networks. 

    3. Try changing the wireless broadcast channel on your wireless router. This can also help reduce interference and improve your device's connection. Your ISP or wireless router manufacturer can assist you with this. 

    Keep us posted with how it goes! 

     

    Cheers,

    Tanner


    t this "expert" here doesn't say a darn thing about this "solution"!

    • valabad's avatar
      valabad
      Reel Rookie
      5 years ago

      How about if ROKU just fixes the problem.  I have never had a remote that burns through batteries like it does.  I haven't put new batteries in my TV remote for over 5 years!  I believe the way the remote was designed is the problem.  I went through over 10 remotes before I got one that didn't just stop working after about 4 - 6 weeks.  ROKU needs to be accountable and fix this.

  • rocketman99's avatar
    rocketman99
    Reel Rookie
    6 years ago

    oops.   Sure enough, just weak batteries.    Surprising the difference a new set made.

    None of the other weird reset combos on the internet worked.   Get new batteries.

     

  • ja3600's avatar
    ja3600
    Reel Rookie
    6 years ago

    Same issue here with the new Roku Ultra I just purchased and setup. The remote headphone audio quality pops and drops out constantly unless remote is only about 1 foot away from base unit (new one I just purchased is a model 4670X).  Nothing suggested in thread worked and I even use a wired Ethernet connection.  My older Roku (model 4630X) works just fine in the exact same location. Interestingly, I paired the new remote with my old Roku and headphone audio works just fine. Thus, issue appears to be with Ultra the base unit itself, not the remote.   Any other suggestions?

    • Kkaters's avatar
      Kkaters
      Reel Rookie
      6 years ago

      I agree. I have a Roku 3 and never have issues with the headphones connected to the remote. I got the ultra in early March and has had issues from the get-go. After a while of listening to the headset I want to say less than an hour it will just disconnect from the headset and has woke up my baby in the house as a result. I’ve changed out the batteries, I have restarted the Roku, reset the Roku. I have tried the headphones that came with the Roku 3 in the ultra and it still didn’t work which makes me believe there’s something wrong with the ultra remote. I’m hoping the replacement that Roku is sending me will work but if it doesn’t I might start going to eBay to look for a Roku 3 (since that version hasn’t been a problem) and just return this Ultra all together.