Forum Discussion

NoSunHere's avatar
NoSunHere
Binge Watcher
4 months ago

TV/Streaming Device Not Showing in Roku Mobile App

I have 5 Roku devices. In the app on my phone, there are only 4 devices listed in my account. The missing device is a Roku TV.  All 5 devices are listed under one email address. I have performed a fa...
mobile app
tv & player support
RokuRhea-V's avatar
RokuRhea-V
Community Moderator
21 days ago

Hey triplee121​ 

It sounds like you're having trouble with your Roku Streaming Stick. To help us look into it, please share:

  • Roku info: Software version, Device ID, and Serial Number (Settings > System > About).
  • Tracker ID: Press Home 5 times, then Back 5 times when the issue happens.
  • Router model: What’s the make and model of the router your Roku and phone are connected to?


Let us know when you can!

Roku Community Team

triplee121's avatar
triplee121
Reel Rookie
19 days ago

Here is the info for my two streaming sticks:

Model

3820R2 - Streaming Stick 4K

Serial number

X02500U366XL

XO2500ULP497

Software version

15.0

 

 

  

Device ID

SOJ7337366XL

SOJ7345LP497

I have a UniFi DreamMachine (UDM)

  • RokuSuzette's avatar
    RokuSuzette
    Community Moderator
    19 days ago

    triplee121​ 

    Thanks for the information you have provided. We'll pass it along to the team for review. If anything else pops up, don’t hesitate to get in touch! Once an update is available, we will get back to you.

    Roku Community Team