Forum Discussion

NoSunHere's avatar
NoSunHere
Binge Watcher
4 months ago

TV/Streaming Device Not Showing in Roku Mobile App

I have 5 Roku devices. In the app on my phone, there are only 4 devices listed in my account. The missing device is a Roku TV.  All 5 devices are listed under one email address. I have performed a fa...
mobile app
tv & player support
chinaeldy's avatar
chinaeldy
Reel Rookie
24 days ago

Hi,

Has there been a resolution to this issue? I'm literally having the exact same problem. I opened a support ticket but they couldn't resolve it so it has been escalated to the engineering team.

RokuRhea-V's avatar
RokuRhea-V
Community Moderator
21 days ago

Hey chinaeldy​ 

Our team is still reviewing the issue. Could you please provide the information requested above so we can include it in our ongoing investigation?

Let us know when you get a chance!

Roku Community Team