Forum Discussion

NoSunHere's avatar
NoSunHere
Binge Watcher
4 months ago

TV/Streaming Device Not Showing in Roku Mobile App

I have 5 Roku devices. In the app on my phone, there are only 4 devices listed in my account. The missing device is a Roku TV.  All 5 devices are listed under one email address. I have performed a fa...
mobile app
tv & player support
triplee121's avatar
triplee121
Reel Rookie
21 days ago

I’m having the same problem with my two Roku Streaming Stick 4K but not with my three Roku Streaming Stick+.

Ive done a factory reset with no luck. My end goal is to get it to show up in my Google Home account. 

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    21 days ago

    Hey triplee121​ 

    It sounds like you're having trouble with your Roku Streaming Stick. To help us look into it, please share:

    • Roku info: Software version, Device ID, and Serial Number (Settings > System > About).
    • Tracker ID: Press Home 5 times, then Back 5 times when the issue happens.
    • Router model: What’s the make and model of the router your Roku and phone are connected to?


    Let us know when you can!

    Roku Community Team

    • triplee121's avatar
      triplee121
      Reel Rookie
      19 days ago

      Here is the info for my two streaming sticks:

      Model

      3820R2 - Streaming Stick 4K

      Serial number

      X02500U366XL

      XO2500ULP497

      Software version

      15.0

       

       

        

      Device ID

      SOJ7337366XL

      SOJ7345LP497

      I have a UniFi DreamMachine (UDM)

      • RokuSuzette's avatar
        RokuSuzette
        Community Moderator
        19 days ago

        triplee121​ 

        Thanks for the information you have provided. We'll pass it along to the team for review. If anything else pops up, don’t hesitate to get in touch! Once an update is available, we will get back to you.

        Roku Community Team