Hi,
Has there been a resolution to this issue? I'm literally having the exact same problem. I opened a support ticket but they couldn't resolve it so it has been escalated to the engineering team.
Sadly, no! I know this thread is hard to follow. I keep trying to point them in the right direction but it doesn't seem they are grasping the problem. Keep checking back, I guess...
Hey chinaeldy
We're still looking into this issue and haven’t found a fix yet. As soon as we have news, we’ll post an update. Thanks so much for hanging in there!
Roku Community Team
Hey chinaeldy
Our team is still reviewing the issue. Could you please provide the information requested above so we can include it in our ongoing investigation?
Let us know when you get a chance!
Roku Community Team
