Forum Discussion

NoSunHere's avatar
NoSunHere
Binge Watcher
4 months ago

TV/Streaming Device Not Showing in Roku Mobile App

I have 5 Roku devices. In the app on my phone, there are only 4 devices listed in my account. The missing device is a Roku TV.  All 5 devices are listed under one email address. I have performed a fa...
mobile app
tv & player support
Moladagreat's avatar
Moladagreat
Newbie
27 days ago

I’m having the same issue. The Boys room TV is missing and I can’t control it through Alexa.

 

RokuArcelyn's avatar
RokuArcelyn
Community Moderator
27 days ago

Welcome, Moladagreat​ 

You appear to be encountering the same problem where the TV is missing from the connected devices list in the app, preventing Alexa from controlling it. We've shared this with our team, and they're actively working on it.

In the meantime, let's try the steps suggested by our team:

  1. On your Roku device, go to Settings → Network → Check connection. Wait for the “Connection check was successful” message, then click OK.
  2. On your mobile device, open the Roku app and tap Devices. It should detect your Roku.
  3. If it doesn’t, check the following:
    • The router model that both devices are connected.
    • Are either devices connected to the guest network? If so, enable UPnP on the router.
    • Are both devices on the same frequency band (2.4GHz or 5GHz)? If your router uses split SSIDs, connect both to the same band.

Let us know how it goes!

Roku Community Team

  • NoSunHere's avatar
    NoSunHere
    Binge Watcher
    25 days ago

    Everything is connected to the same network on the same frequency. The problem is that the product (bedroom 40" JVC Roku TV) does not show up in Devices in Account. It does, however, appear in Available devices. Since it does not appear in the account, Google and Alexa cannot find them. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      25 days ago

      Thanks for the extra info! NoSunHere​ 

      To help us investigate further, could you please share the details requested above in this thread? 

      We'll forward this over to the team once we have your details. 

      Roku Community Team

      • VinnyG's avatar
        VinnyG
        Channel Surfer
        24 days ago

        Roku. Its been 3 months of this same nonsense, this is how you get people to abandon your platform... If you're not going to fix this issue, can you just tell us so we can move on?