Forum Discussion

NoSunHere's avatar
NoSunHere
Binge Watcher
4 months ago

TV/Streaming Device Not Showing in Roku Mobile App

I have 5 Roku devices. In the app on my phone, there are only 4 devices listed in my account. The missing device is a Roku TV.  All 5 devices are listed under one email address. I have performed a fa...
mobile app
tv & player support
jeff60657's avatar
jeff60657
Channel Surfer
2 months ago

Any update? It's been 29 days. This is getting riduculous. 

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 months ago

Hello jeff60657​ 

Thank you for following up—and we apologize for the delay. We understand your frustration, especially with 29 days having passed. Our team is actively looking into this and will provide an update once available.

They would also like you to try the following:

  1. On your Roku device, go to Settings → Network → Check connection. Wait for the “Connection check was successful” message, then click OK.
  2. On your mobile device, open the Roku app and tap Devices. It should detect your Roku.
  3. If it doesn’t, check the following:
    • The router model that both devices are connected.
    • Are either devices connected to the guest network? If so, enable UPnP on the router.
    • Are both devices on the same frequency band (2.4GHz or 5GHz)? If your router uses split SSIDs, connect both to the same band.


Let us know when you can.

Roku Community Team

  • NoSunHere's avatar
    NoSunHere
    Binge Watcher
    2 months ago

    The problem is not that it doesn't show up under Devices (it does). The problem is that it does not show up under Account - Devices in account (it does not). Since it does not show up in Devices in account and the account is what is linked to my (our) Google Home and/or Alexa, the device cannot be located in order to execute verbal commands spoken to Google and/or Alexa.