Forum Discussion

RiverSong715's avatar
RiverSong715
Reel Rookie
2 years ago

TV inputs not keeping on Hisense TV

A couple of weeks ago, my Hisense roku TV started asking me to set the live TV input every time I turned on the TV. My options are antenna, cable, antenna and cable or do it later. I don't use either of these. I stream only. If I click do it later, and I go to the home screen, then go to settings and TV inputs, and I then get an option for streaming only. When I select streaming only it doesn't save after the TV is turned off and I get asked the same question every time I turn on the TV. I've had this TV for 2 years and this only started a couple of weeks ago. Any suggestions on how to fix? 

6 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thank you for bringing this to our attention, RiverSong715.

    In this case, we would be more than willing to request additional reinforcement from the appropriate Roku team for further review. We would gather all of the information needed to figure out the root cause of it so we can provide you with an accurate resolution. 

    Kindly provide us with the following details:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    Once we have updates and further information from the team, rest assured that we will update this thread. In the meantime, we appreciate you for bringing this to our attention. Your patience and understanding are highly appreciated as well. 

    Thanks,
    Carly

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you, RiverSong715!

        We appreciate you for providing us with the requested details. Rest assured that we will forward this to the appropriate Roku team for further review. Once we have updates and more information from the team regarding this matter, we'll make sure to update this thread. 

        In the meantime, your patience and understanding are highly appreciated. 

        Please don't hesitate to let us know if there's anything else you'd want us to address. We'd be more than willing to listen and take appropriate action. 

        Best regards,
        Carly