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Chasmanian's avatar
Chasmanian
Newbie
2 years ago
Solved

Tv guide goes to recents when opening channel guide

When opening the tv guide it has started going to the recents list. No way to set it to just go to "all channels"? 

  • RokuAustin's avatar
    RokuAustin
    2 years ago

    Hi Roku Community!

    We are testing out this new feature, and it hasn't rolled out as an official feature just yet. We appreciate your feedback here for our product team. Your feedback and the usage we see from customers helps us better shape your viewing experience and from time to time we may adjust these features before fully rolling them out, like adding additional customization options. Rest assured your feedback is valued and heard.

    We're going to go ahead and mark this post as 'Solved,' not because we believe this to be resolved, but because we want to float this answer to the top of the thread for other folks to see.

    Thank you!

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  • djenney's avatar
    djenney
    Reel Rookie
    2 years ago

    This does not appear to be a Roku issue.  I have 4 TCL Roku units. The TV guide started going to "recents" only on the oldest unit.  To make a long story short; none of the suggested fixes worked.  I finally fixed the issue by performing a factory reset on the problem TCL unit: Settings->System->Advanced system settings->Factory reset->Factory reset everything.

    • nightfisher's avatar
      nightfisher
      Streaming Star
      2 years ago

      Actually, your statement that it is not a ROKU issue, is actually incorrect even under your described situation.  ROKU made a deal with that TV manufacturer, the channel guides initially worked as they should, for more than a year.  Then they stopped working properly.  It is a ROKU issue.

      I do think both of mine are TCL units from Walmart as well, but I am not doing a factory reset until ROKU tells us this is the fix.  I assume all passwords and streaming services and favorites will all have to be redone.  Maybe they can chime in here.

       

      • djenney's avatar
        djenney
        Reel Rookie
        2 years ago

        You are correct.  A factory reset returns the set to its original state.  It will even need to be re-activated.

    • SteveL1948's avatar
      SteveL1948
      Channel Surfer
      2 years ago

      I will try that because I have 3 units and all of them are doing this plus all of the many many people on here complaining about it too so hard to believe it's not a Roku issue. Maybe they have finally done something that fixed the issue if you do a factory reset but only time will tell. Thanks for the input and I will let everyone know if this factory reset works on any of mine.

      • nightfisher's avatar
        nightfisher
        Streaming Star
        2 years ago

        Please report back what you find out.  I don't want to do a factory reset unless I absolutely have to.