Forum Discussion

dibby's avatar
dibby
Binge Watcher
2 years ago

Ticket Number Lookup From Email?

I have a similar problem - I have [at least 4] Support Ticket numbers, but no-one can tell me how to read the comments - do you know how to open/read a Support Ticket.  It seems as though any reply you make to an email goes straight to the Ticket, but how to read it?  If you create a new query, you get another number - if you reply to an email, you get "We haven't heard from you in a while, so in 3 days, we will close this ticket" - this "system" is very frustrating!

 

7 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, dibby

    Thanks for posting, and welcome to the Roku Community.

    You mentioned in your post that you've previously been in contact with our Support team. Upon reviewing your ticket case, you've inquired about the clock on your Roku TV. 

    Kindly be informed that the clock on your Roku TV is only available at the top right corner when navigating to your Home Screen. When opening apps and streaming content, the time will no longer be shown unless you go back to the main Home screen. 

    We appreciate your feedback on this, and we'll share this with the team for review.

    Hoping for your understanding regarding this matter. 

    Best wishes,
    Kash

     
     
    • dibby's avatar
      dibby
      Binge Watcher
      2 years ago

      Hi Takashi

      Thank you for your email BUT I already know about the clock. My comment was to add a new function to allow the user to show the clock on all screens [or not]. Since I can not view the staff comments on my [several] Ticket[s], I have no idea what they said, even if they said "bad idea, we can't do that !"

      Why won't support staff answer a simple question? How do I view Ticket comments? Do you know how? If so, please tell me. Just so you know, in the near future, I will place my Roku TV where it deserves to be - in the bin

      I have never had such bad service before!

      Regards
      Dave Brownstone
      Hove UK BN3 3TN

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for the follow-up, dibby 

        We appreciate you for sharing your feedback about the time/clock feature. Our team will gladly review and forward it for consideration.

        If there's anything else we can do to assist you, feel free to create a new thread for your inquiry or concern. We'd be more than glad to help.

        Best wishes,
        Kash