Ticket Number Lookup From Email?
I have a similar problem - I have [at least 4] Support Ticket numbers, but no-one can tell me how to read the comments - do you know how to open/read a Support Ticket. It seems as though any reply y...
Forum Discussion
Hi Takashi
Thank you for your email BUT I already know about the clock. My comment was to add a new function to allow the user to show the clock on all screens [or not]. Since I can not view the staff comments on my [several] Ticket[s], I have no idea what they said, even if they said "bad idea, we can't do that !"
Why won't support staff answer a simple question? How do I view Ticket comments? Do you know how? If so, please tell me. Just so you know, in the near future, I will place my Roku TV where it deserves to be - in the bin
I have never had such bad service before!
Regards
Dave Brownstone
Hove UK BN3 3TN
Thanks for the follow-up, dibby
We appreciate you for sharing your feedback about the time/clock feature. Our team will gladly review and forward it for consideration.
If there's anything else we can do to assist you, feel free to create a new thread for your inquiry or concern. We'd be more than glad to help.
Best wishes,
Kash
As usual, not an answer - how do I look up my Support Ticket [by number] [now 4 of them] to see what staff have said in comments. It's as if Roku do not want customers to know!!!! Very annoying
Hi, dibby
We appreciate you for keeping in touch.
Kindly be advised that we have sent you a private message here in the Roku Community regarding your concern for us to provide further information regarding this.
Best wishes,
KashHi
Thanks for your email BUT [as with most other things]y ou have not explained how I see your private message!!!! Clues, please.
Regards [a UK Luddite]
David Brownstone
Hove UK
