Forum Discussion

cloudz539's avatar
cloudz539
Newbie
2 years ago
Solved

This USB device requires more power" message when no USB plugged in

Minusing the exact same thing but when I click close it only will appears 9 seconds later

  • RokuElmer-H's avatar
    RokuElmer-H
    2 years ago

    Hi, cloudz539!

    Welcome, and thank you for reporting this issue to the Roku Community!

    We will work with you to know what went wrong so we can assist you further and fix the issue.

    Could you confirm if you've encountered this error message for the first time, or if it appeared after activating the device recently?

    If your Roku device is getting an error message of "This USB device requires more power. Use a power adapter if available", it might be due to insufficient power supply. This occurs when the USB drive requires more power than the Roku device can provide. Here's what you can do to address this:

    1. Check for External Power Adapter: If your USB drive comes with an external power adapter, connect it to a power outlet. This should provide the necessary power for proper detection.

    2. Use a Powered USB Hub: If your USB drive doesn't have an external power adapter, you'll need to utilize a powered USB hub. This device will supply additional power to ensure proper functioning.

    For detailed instructions and further assistance, please refer to our support page: Why does my Roku streaming device not recognize my external USB drive?

    We appreciate your patience and cooperation as we work towards a resolution. If you have any additional questions or concerns, feel free to reach out. Your satisfaction is our priority.


    Best regards,
    Elmer

  • RokuJechealR's avatar
    RokuJechealR
    11 months ago

    Hi Chasebest0,

    Welcome to the Roku Community!

    Thanks for posting regarding the issue you are experiencing with a notification of the USB port and the steps you took to fix the problem.

    Have you taken the troubleshooting steps posted provided by RokuElmer-H above this thread?

    If so, it's possible that the TV thought something was detected in the USB and provided that message box.

    In this case, have you tried contacting Hisense support yet to inquire further? We suggest contacting them to see what opinions or suggestions they can provide.

    Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

    You may contact them here: Hisense Support.

    We appreciate your understanding.

    All the best,
    Chel

  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi jaycadman,

    Thank you for posting in the Roku Community!

    We'd be more than willing to assist you with this concern about getting an error "This USB device requires more power," even if you don't have a USB plug-in to your Roku device/TV.

    Could you please let us know if you are using a Roku device or TV and, if so, what the model is? This will help us investigate the issue closely.

    In the meantime, we highly suggest you try the following troubleshooting steps: 

    Restart your Roku device:
    Remove the power cord from your Roku device/TV for at least 10 seconds before plugging it back in. If reaching the power cord is inconvenient, you can also use the instructions below.

    1. Press Home on your Roku remote 
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Please let us know if the issue persists. We look forward to your response.

    Regards,
    Riamie

33 Replies

  • RokuElmer-H's avatar
    RokuElmer-H
    Community Moderator
    2 years ago

    Hi, cloudz539!

    Welcome, and thank you for reporting this issue to the Roku Community!

    We will work with you to know what went wrong so we can assist you further and fix the issue.

    Could you confirm if you've encountered this error message for the first time, or if it appeared after activating the device recently?

    If your Roku device is getting an error message of "This USB device requires more power. Use a power adapter if available", it might be due to insufficient power supply. This occurs when the USB drive requires more power than the Roku device can provide. Here's what you can do to address this:

    1. Check for External Power Adapter: If your USB drive comes with an external power adapter, connect it to a power outlet. This should provide the necessary power for proper detection.

    2. Use a Powered USB Hub: If your USB drive doesn't have an external power adapter, you'll need to utilize a powered USB hub. This device will supply additional power to ensure proper functioning.

    For detailed instructions and further assistance, please refer to our support page: Why does my Roku streaming device not recognize my external USB drive?

    We appreciate your patience and cooperation as we work towards a resolution. If you have any additional questions or concerns, feel free to reach out. Your satisfaction is our priority.


    Best regards,
    Elmer

    • TreDay's avatar
      TreDay
      Channel Surfer
      2 years ago

      The only thing that worked was something I found on Reddit. I took the back of the TV off. Removed the USB slot as I don’t need it and the message is finally gone. The USB was slightly bent so there was an issue. When you take the USB away there is nothing to trigger that awful message that won’t quit. My TV has been fine ever since. I almost was going to buy a new TV but luckily did not give up. 

    • Unhappycustome's avatar
      Unhappycustome
      Newbie
      12 months ago

      Are you even reading the complaints?

      almost everyone is in the same boat there is no USB connected! but we still get the message over and over again

    • Shelley0430's avatar
      Shelley0430
      Newbie
      11 months ago

      How do I take this message off the TV that says this USB device requires more power do not have adapter and do not have anything connected to the USB

  • TreDay's avatar
    TreDay
    Channel Surfer
    2 years ago

    I’m having the same problem as of today and have tried everything. Different outlets. Factory reset. Nothing fixed it. I don’t have anything plugged in to the USB. So frustrating. I can’t watch Tv. It comes back immediately when I hit the close button. 

    “This USB device requires more power. Use power adapter if available"

  • maverickwhites's avatar
    maverickwhites
    Reel Rookie
    2 years ago

    Sure! Here's a concise version: ``` Implement a feature where the "close" button appears 9 seconds after performing a subtraction operation. ```

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hello Community users,

      Thanks for taking the time to post to the Roku Community!

      We appreciate you bringing this to our attention. Regarding the issue you've been experiencing with the error message "This USB device requires more power. Use a power adapter if available."

      Did you try the troubleshooting steps provided above by RokuElmer-H?

      If the problem persists, keep us posted on what you find out.

      All the best,
      Chel

  • Chasebest0's avatar
    Chasebest0
    Newbie
    11 months ago

    Same thing it been over a year still can’t get help from anyone and I NEVER USED THE USB! I have tried everything and no thing all the re- un plugging it and plugging it back still no working

     

    it is a Hisense•ROKU TV

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      11 months ago

      Hi Chasebest0,

      Welcome to the Roku Community!

      Thanks for posting regarding the issue you are experiencing with a notification of the USB port and the steps you took to fix the problem.

      Have you taken the troubleshooting steps posted provided by RokuElmer-H above this thread?

      If so, it's possible that the TV thought something was detected in the USB and provided that message box.

      In this case, have you tried contacting Hisense support yet to inquire further? We suggest contacting them to see what opinions or suggestions they can provide.

      Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

      You may contact them here: Hisense Support.

      We appreciate your understanding.

      All the best,
      Chel

    • TreDay's avatar
      TreDay
      Channel Surfer
      11 months ago

      We pulled the USB out with pliers very carefully without damaging anything. We took the back of the TV off and did it carefully. We did this months ago. The message went away and we never had a problem again. We never used the USB in the first place and don’t miss it. We almost got a new TV, but then all these people on Reddit with the same problem were saying they just removed the USB. So we did and the problem was fixed. The digital Roku trouble shooting was not helpful. We tried it all. Hours and hours. Sometimes things have to be handled manually. 

    • TreDay's avatar
      TreDay
      Channel Surfer
      11 months ago

      We pulled the USB out with pliers very carefully without damaging anything. We took the back of the TV off and did it carefully. We did this months ago. The message went away and we never had a problem again. We never used the USB in the first place and don’t miss it. We almost got a new TV, but then all these people on Reddit with the same problem were saying they just removed the USB. So we did and the problem was fixed. The digital Roku trouble shooting was not helpful. We tried it all. Hours and hours. Sometimes things have to be handled manually.