"thinking" message, no action alexa/roku
I ask alexa to turn the tv on/off and all I get is a "thinking" message popping up in the top right corner of the tv. Obviously everything is connected. I have tried removing and re-adding the tv, an...
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Today, I tried something new.
Here is an update on my Thinking... problem while using Alexa to turn on / off my TCL Roku TV. If you use the Roku app for IOS installed on my iPhone 12 to turn on the TV using the microphone button by saying "Turn on Roku", the TV turns on. Then, within 5 seconds or so, no longer, you can say "Echo, Turn off Roku" and the TV will turn off using the command issued from the Echo Dot. Then, waiting no more than 5 seconds, say "Echo, Turn on Roku" the TV will turn on. If you wait longer than 5 or so seconds, the Amazon Echo will no longer work to turn on or off the TV and it just says "Thinking..."
So, I think we can finally say that it isn't a configuration issue but a software bug.
Hope this helps. I would be interested to see if others have this same problem.
Bro I did try to use mic on the app and I don’t work also keeps saying thinking any other advice
Thanks for the information. I wish the Roku "Team" that they say my support ticket was escalated to would chime in with some information.
FYI. I also set up the Google Home app on my iPhone 12 and tried turning on / off the Roku TV after configuring it. No difference - the TV says "Thinking...." for about 5 seconds then the Thinking box goes away. So, it's not just related to Amazon devices. Can we get some help on this please??
pensé que era yo el que no podía sincronizar. Tengo mi google home conectado a dos roky TV y nada. solo se queda diciendo procesando pero no realiza ninguna acción.
OK, so I don't want to come off as complaining without trying to solve the issue, but the clock has now rolled around to two months with a broken device. I have sent logs, videos, placed numerous calls to tech support and tried getting information via these forums. Here is my only fix.
I took my 50" Roku TV that has been jacked up ever since the 10.5.0 upgrade and moved it out on the porch and brought in the Insignia 50" FireTV and, after about 5 minutes of setup, TV powers on / off with Echo Dot and all apps load and work correctly.
So Roku, is this what it has come to? Are you forcing us to replace our Roku Devices that your 10.5.0 software upgrade mangled and replace them with Amazon enabled units?
I did talk with Amazon support today (wow, what a concept, you call them up and within a minute you get someone that is ready to help) and he said that for a month or so they have been aware of problems with Roku devices not being able to be properly controlled by Alexa. Again Roku engineers, are we ever going to address these issues or let us downgrade to what was a working 10.0.0 version of the software?
Also, have the same problem. Did you find a resolution already?
