Forum Discussion

cesully2021's avatar
cesully2021
Newbie
2 years ago
Solved

Thin, horizontal green line through middle of TV

Hey y’all, I bought this TV a year or so ago and I am just now having issues… Went to turn on the TV and notice a thin green horizontal line going through the middle. I have unplugged every HDMI cord and unplugged the TV from the wall for a minute, but still no good. Does anyone know how to fix this

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi cesully2021,

    Thanks for bringing this to our attention.

    We understand that your Roku TV is having display issues. We're happy to assist you.

    To immediately fix minor display issues such as lines on your TV, kindly try performing a hard reset on your Roku TV. To do so, follow the steps provided in this support article on how to reset your device.

    If the issue persists after doing so, we recommend contacting TCL for further assistance. You can refer to this link to contact support directly for your Roku TV.

    We hope you find this information useful. Let us know if you have further inquiries.

    All the best,
    Janadee

1 Reply

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi cesully2021,

    Thanks for bringing this to our attention.

    We understand that your Roku TV is having display issues. We're happy to assist you.

    To immediately fix minor display issues such as lines on your TV, kindly try performing a hard reset on your Roku TV. To do so, follow the steps provided in this support article on how to reset your device.

    If the issue persists after doing so, we recommend contacting TCL for further assistance. You can refer to this link to contact support directly for your Roku TV.

    We hope you find this information useful. Let us know if you have further inquiries.

    All the best,
    Janadee