Forum Discussion

Kingfisher1665's avatar
Kingfisher1665
Newbie
2 years ago
Solved

There is no Mac address shown on my tlc Roku tv

I go to a university and this requires me to use a secret wifi network in order to connect certain devices such as a Roku tv. As part of the connection process the MAC address is required however in ...
  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    jORGEF1234,

    Thank you for posting in the Roku Community!

    We appreciate you contacting us concerning your Tcl Roku TV's issue with displaying the MAC address. We understand how important it is for your device to function correctly and are here to assist you.

    • How long have you been having connection issues? Has this happened before?
    • Were you able to connect it back to the internet after it happened the first time?
    • Has this device ever been able to have an internet connection?

    • How did you connect the device during the initial setup?

    Please check your System information screen, go to Home on your Roku device > Navigate to Settings > Select Network > Select About

    If the Wireless MAC Address displays all 0’s, then try performing a System restart.

    • Press Home on your Roku remote
    • Scroll and select Settings
    • Select System
    • Select Power. If you do not see a Power submenu, skip to the next step.
    • Select System restart

    Once the System restart is complete, check if the MAC address still displays all 0’s. If this is the case, then perform a Factory reset.

    • Press Home on your Roku remote
    • Scroll and select Settings
    • Select System
    • Select Advanced System settings
    • Select Factory reset everything

    After performing a factory reset, check if the connection issue persists. If the Wireless MAC address remains displaying all 0’s, or if the connectivity issue persists, this can be identified as a hardware issue.

    For more detailed information, please click here: How to restart or factory reset your Roku streaming device.

    You need to contact TCL Support for further assistance.

    Thanks,
    Arjiemar 

     

jORGEF1234's avatar
jORGEF1234
Newbie
11 months ago

In my earlier posting did not indicate that  ==the message I am getting for my

Network not showing is that is =Missing the MAC address== HELP??? 

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    11 months ago

    jORGEF1234,

    Thank you for posting in the Roku Community!

    We appreciate you contacting us concerning your Tcl Roku TV's issue with displaying the MAC address. We understand how important it is for your device to function correctly and are here to assist you.

    • How long have you been having connection issues? Has this happened before?
    • Were you able to connect it back to the internet after it happened the first time?
    • Has this device ever been able to have an internet connection?

    • How did you connect the device during the initial setup?

    Please check your System information screen, go to Home on your Roku device > Navigate to Settings > Select Network > Select About

    If the Wireless MAC Address displays all 0’s, then try performing a System restart.

    • Press Home on your Roku remote
    • Scroll and select Settings
    • Select System
    • Select Power. If you do not see a Power submenu, skip to the next step.
    • Select System restart

    Once the System restart is complete, check if the MAC address still displays all 0’s. If this is the case, then perform a Factory reset.

    • Press Home on your Roku remote
    • Scroll and select Settings
    • Select System
    • Select Advanced System settings
    • Select Factory reset everything

    After performing a factory reset, check if the connection issue persists. If the Wireless MAC address remains displaying all 0’s, or if the connectivity issue persists, this can be identified as a hardware issue.

    For more detailed information, please click here: How to restart or factory reset your Roku streaming device.

    You need to contact TCL Support for further assistance.

    Thanks,
    Arjiemar