The WiFi keeps disconnecting.
I recently got a Samsung DU8000 & a Roku Streaming Stick 4K. The 1st time that I tried to install the Roku software, it kept stalling. I tried several times to restart it. Each time that I restarted...
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I don't understand why Roku hasn't done anything to correct the problem. Basically, they're selling defective hardware.
I'm also blaming the Verizon router. It's several years old & it's some distance from the bedroom where the stick is & the WiFi signal has to go thru wood & drywall.
Yesterday, I was watching some TV & noticed the spinning circle. The TV was buffering. Sometimes my phone pops up a message telling me that the WiFi has been disconnected. I'd say that the router is dying.
I chose Roku because I like the simplicity of the home page. I don't like the cluttered look of Chromecast & Fire TV.
I charged the stick to my Best Buy account. It's too late to return it to Best Buy for a credit.
I suppose that the return procedure is simple enough. What is the procedure? What proof of purchase do I need? Can Roku get Best Buy to put a credit on my Best Buy card or does Roku refund the money?
If your router is several years old, then it is likely that the problem is the router. Providers, such as Verizon, Comcast, Spectrum, don't really provide the greatest of hardware when it comes to routers or combo modem/routers. I would check to see if they have an updated replacement to see if that helps or explore getting your own better router. Older routers have limitations in terms of number of devices that can connect, the speed and network bandwidth and how reliable they are keeping connections.
You could also check for firmware updates for the router and see if that helps as well.
You could try unplugging the router and Roku for 60 seconds and see if that improves things as an option to try. Also, check with a wi-fi analyzer to see how crowded your network is. If the network is too crowded with neighbors using similar channels it could cause issues or if you have too many devices connected to the router could cause issues as well, especially an old one.
I'm retired & living on a fixed income.
I used to live in an apartment but moved to my parents' house last year because I couldn't afford the rent increases. The router is a "family" router.
I recently asked my sister to unplug the router & plug it back in. That didn't do any good at all.
The Verizon set-top box keeps nagging us to upgrade because the box is no longer supported. I suppose that Verizon will insist on a new router as well. The new router will be a "family" router. An option is to buy a new router that is mine.
I downloaded & installed WiFi Analyzer. The router supports 4G & 5G. Right now the 5G is showing. It shows (~144m). It also shows (-87dBm). I'm not very network savvy. The 144m can't be meters because that's almost 500 feet. The -87 dBm has something to do with signal strength. Because I'm not network savvy, I'd rather not spend money on a new router.
So, please explain the return procedure.
This is just a user forum and we are Roku users just like you.
If you purchased from Best Buy, it would be Best Buy you would need to contact to return. Roku has no control over the return policies for a third-party retailer. Best Buy normally has a return window and requires a receipt. If you are outside of those, then most likely Best Buy will not take it back. You could go into a Best Buy store and talk to them about it and see what they will do. Roku, nor any other brand, has any ability to influence Best Buy to do anything.
