The WiFi keeps disconnecting.
I recently got a Samsung DU8000 & a Roku Streaming Stick 4K. The 1st time that I tried to install the Roku software, it kept stalling. I tried several times to restart it. Each time that I restarted...
Forum Discussion
I just tried a system restart. it didn't work. The home page still shows "Not Connected". I don't understand why I didn't have WiFi problems when I did the factory reset but shortly after I did the factory reset, the stick wouldn't connect to the internet. I tried opening several apps & each time Roku told me that there's no connection to the internet. How can there be a connection to the internet during the factory reset but no connection right after the factory reset? Roku states that the signal is poor?
My TV doesn't have any WiFi problems. The router is maybe 30 feet from my TV. I'm sure that there's metal between the stick & the router. The router is probably several years old. It has both 5G & 4G. I've noticed that the TV switches back & forth between 4G & 5G. The TV is mounted to the wall & the cable is bunched up behind the TV. Maybe the cable bunch is causing interference. Could that be the problem?
The Verizon box keeps nagging us to replace it. We'll also replace the router.
I'm willing to buy myself a router. Why do the routers that I see on the Best Buy website have 4 or 6 antennas? Is it possible to set the output strength of my router, if I buy one? It'll be only a few feet from the TV. I wonder if the "amplifier" on the stick will overload the WiFi signal.
I ordered the stick from Best Buy in November 2024. I guess that the stick is still under warranty. I wonder if I got a defective stick.
I downloaded the WiFi Analyzer & installed it on my smartphone. Sometimes the 5G router shows up & sometimes the 4G router shows up. The app shows that the router has -86dBm. Isn't that bad?
If you are using the Verizon 5g Home Gateway, try disabling DFS in the router settings. Using DFS can cause some connection issues with streaming devices.
After making the change, restart both the router and your Roku device again and see if that helps stabilize the connection.
Earlier today I did a system reset. The home page still shows "not connected".
I don't understand why I don't have WiFi problems during the software install but the WiFi drops after the software is installed. I'm blaming the router. It's several years old.
I clicked on "private router" & correctly entered the house SSID & password but the stick didn't connect to the house WiFi. I may be forced to buy myself a router.
What is the return procedure? I wonder if I have a defective stick. What proof of purchase do you need?
I ordered the stick thru Best Buy in November 2024. Does the stick have a 1-year warranty?
Since I charged it on my Best Buy credit card, can I get a credit on my Best Buy card?
Have you tried changing the wifi password yet? (avoid special characters, just use numbers and letters).
As for warranty, each device carries a 12-month replacement warranty.
https://support.roku.com/article/208757058
---
Post your router model number and maybe can figure out what other settings may be contributing to issue.
