Forum Discussion

Dorgfr's avatar
Dorgfr
Channel Surfer
3 years ago

The right arrow on my remote for new 4K Streaming Stick is not working

I just purchased the 4K Streaming Stick last month at Walmart. The remote started acting up last wk when trying to navigate to the right it was hard to get it to navigate to the right. I replaced the...
remotes
ChrisMaples's avatar
ChrisMaples
Reel Rookie
2 years ago

I bought a Phillips Roku tv at Wal Mart and the remote came with the set.

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Thanks for the added information, ChrisMaples.

Please be advised that Philips Roku TV designs and produces its own hardware, including the remote control. We highly recommend reaching out to Philips TV Support and requesting a replacement, as we only support its software operating system.

You may reach them here: Philips TV Support

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly