Hello. Recently my roku’s microphone stopped functioning. It says it can’t hear me. I tried new batteries, disconnecting the power cord, re-pairing - multiple times. Firmware is updated. Nothing interfering with the signal. Still not working. Please advise. Thanks.
Hi. I don’t see any messages from you.
Welcome, Pehall
We’ve noted the issue with the microphone button on your Roku remote. Great to know you’ve already taken steps to troubleshoot.
Consider trying these steps: Reset the Roku remote
Once you've finished, go ahead and re-pair the Roku remote to your device, then check if the microphone button responds as expected. For more troubleshooting guidance, feel free to explore the link.
Let us know how it goes!
Roku Community Team
Hi. I did those 3 steps but the pairing light wouldn’t stop flashing. The only button that worked was the red on/off button. When I turned it back on the pairing light was still flashing and the buttons wouldn’t work. I disconnected the device from its power cord and when it came back on my tv showed that it was pairing. Now everything works except the microphone.
Thank you for completing the troubleshooting steps we requested. Could you please confirm whether the Roku remote you're using originally came with your Roku device? If not, could you let us know when and where you purchased it?
Roku Community Team
