Forum Discussion

ewoked's avatar
ewoked
Binge Watcher
4 years ago

Tearing in game mode only please help!

I have a Series X with a roku tv 32 inches.  Only when game mode is on the tearing appears every 3 seconds. What can with do with this issue? https://youtu.be/NmclXStuD3c
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

Hi everyone,

Thanks for the posts.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-photo of the issue happening

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

ewoked's avatar
ewoked
Binge Watcher
4 years ago

I have sttutering un roku TV 32 inches only in Game mode, i have the lattest update!!!!

Please help:

https://youtu.be/NmclXStuD3c

 

Roku TV 8821X

Model onn. 100012589

Serial number: YK00DS280302

Version software: 10.5.0 4210-AS

ID: 38R00D280302

Please use code 02-513-738 for issue info

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    ewoked

    Thanks for the post.

    Can you please provide me with the information that I have requested in my earlier post?

    Once we have this information, we will be able to pass it along for further investigation.


    Thanks,
    Danny

    • ewoked's avatar
      ewoked
      Binge Watcher
      4 years ago

      I have sttutering un roku TV 32 inches only in Game mode, i have the lattest update!!!!

       

      Please help:

       

      https://youtu.be/NmclXStuD3c

       

       

       

      Roku TV 8821X

       

      Model onn. 100012589

       

      Serial number: YK00DS280302

       

      Version software: 10.5.0 4210-AS

       

      ID: 38R00D280302