Forum Discussion

ewoked's avatar
ewoked
Binge Watcher
4 years ago

Tearing in game mode only please help!

I have a Series X with a roku tv 32 inches.  Only when game mode is on the tearing appears every 3 seconds. What can with do with this issue? https://youtu.be/NmclXStuD3c
777_luc's avatar
777_luc
Reel Rookie
4 years ago

Device Model: AOC 43S5195

Serial Number: X0050062A15H

Device ID: S06779A2A15H

OS Version: 10.5.0 rev. 4210-AG

 

Tracker ID: 5H-506-794

Steps to reproduce: I'm using HDMI 3 input, on it I set 'Game Mode' to off (to remove the weird vertical tearing lines). Now every time I turn off the tv or change input the 'Game Mode' setting turns back on (even tho it's disabled in settings) and the weird lines appear again. I can't understand why it's setting it ON by default, I only request for this setting to stay off when I turn it off, please. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    777_luc

    Thanks for providing us with your information.

    I have passed it along to the appropriate Roku team to investigate further.


    Thanks,
    Danny