Forum Discussion

Kricket72's avatar
Kricket72
Newbie
6 years ago
Solved

TCL TV Backlight Went Out

I’ve only had my TCL roku tv for a year and a half and all of the sudden the backlight seemed to go out and I can barely see anything at all on the tv 🙄 I’m so disappointed!

  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    Kricket72 

    Thanks for the inquiry.

    Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

    If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.


    Thanks,
    Danny

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi johnwick1234567,

    Welcome to the Roku Community!

    We understand that you're having issues with your Roku TCL TV, and we're sorry to hear about the issue. You may want to directly contact TCL's support with this issue. Hardware malfunctions are handled directly by Roku TV manufacturer since they provide direct support with their TV models.

    You can reach TCL's support at TCL Roku TV Support

    All the best,
    Kash

18 Replies

Replies have been turned off for this discussion
  • Farmommy's avatar
    Farmommy
    Newbie
    5 years ago

    SAME
    I had my 65" TLC Roku TV about a year and a half and the back light seems to have gone out .
    Terrible product , no customer service . They are manufactured to be disposable .

    • GuitarMan's avatar
      GuitarMan
      Roku Guru
      5 years ago

      This is why it's a good idea to buy TVs from Costco.  They have great warranties beyond the laughable manufacturers' warranties. 

      I made two mistakes with my most recent TV purchase.  I didn't buy it from Costco and I bought a TCL Roku tv.  Next TV I buy will be from Costco and will not be a TCL.  If I had to do it again today I'd buy an LG or a Sony from Costco, not a TCL from Amazon.

      • Drkeith1043's avatar
        Drkeith1043
        Newbie
        5 years ago

        Will not buy another TCL less than 2 years and back light is out. Warn al” your friends about this shabby product

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Kricket72 

    Thanks for the inquiry.

    Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

    If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.


    Thanks,
    Danny

    • ManDiego's avatar
      ManDiego
      Reel Rookie
      5 years ago

      TCL won't do anything since it's the 1-year limited warranty has expired. TCL makes terrible products.

    • SAb2022's avatar
      SAb2022
      Newbie
      4 years ago

      Backlight went out and can barley see anything on the tv like wtf can’t you just tell us what the is issue is instead of redirecting to support . You obviously know what the hardware issues is . How do we fix this?

      • WickeD-of-OZ's avatar
        WickeD-of-OZ
        Reel Rookie
        4 years ago

        Bought 3 of these when they had the Black Friday sale 2 years ago. ALL 3 went out at the 1 year, all 3 lost the led backlighting. Exact same issue on them all. The resistors and IC for the led are **bleep** and the entire power board is horribly soldered, with alot of places either not enough solder or too much and it burnt the electronics next to them. Absolutely disgusted.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      AlV

      Thanks for the post.

      Can you please clarify the issue you are experiencing? If you are experiencing a hardware issue with your Roku TV, we would recommend reaching out to your TV manufacturer to see what options or suggestions they can provide.

      You can find Roku TV manufacturers contact information on our Community post here: Contacting Support for Your Roku TV


      Thanks,
      Danny

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi Nillum

      Thanks for the post.

      Please see RokuDanny-R's post above. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.


      All the best,
      Kariza