Forum Discussion

Kricket72's avatar
Kricket72
Newbie
6 years ago
Solved

TCL TV Backlight Went Out

I’ve only had my TCL roku tv for a year and a half and all of the sudden the backlight seemed to go out and I can barely see anything at all on the tv 🙄 I’m so disappointed!
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    Kricket72 

    Thanks for the inquiry.

    Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

    If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.


    Thanks,
    Danny

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi johnwick1234567,

    Welcome to the Roku Community!

    We understand that you're having issues with your Roku TCL TV, and we're sorry to hear about the issue. You may want to directly contact TCL's support with this issue. Hardware malfunctions are handled directly by Roku TV manufacturer since they provide direct support with their TV models.

    You can reach TCL's support at TCL Roku TV Support

    All the best,
    Kash

AlV's avatar
AlV
Newbie
4 years ago

Same

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

AlV

Thanks for the post.

Can you please clarify the issue you are experiencing? If you are experiencing a hardware issue with your Roku TV, we would recommend reaching out to your TV manufacturer to see what options or suggestions they can provide.

You can find Roku TV manufacturers contact information on our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny