baldonetoo I actually hadn't tried that as I was mostly looking around the CEC and eARC options, so thanks for the tip. But unfortunately all I see in the receiver-specific options are "Move input", "Rename input", "Remove input", "Re-enable hints & tips", and "Close". I'm at version 10.0.0 build 4185-88.
Oh well. Thanks for checking.
At this point it’s a lost cause. Multiple people from this thread (and who know how many others on their own) have had contact and conversations with Roku reps with promises to escalate and look into it. Now, two updates have come since it broke, like almost two years now and no fix.
Roku doesn’t care to address a simple fix that would make many existing customers happy then I don’t care to purchase their TVs in the future nor recommend them.
Bummer just bought the TV today. 99% perfect, , was hoping this wasn't just me not finding the setting. Back to the store it goes!
I got an email today saying they believe this issue is fixed in the new v10.0 software revision. Unfortunately, I went into the settings and can't find anywhere that it's been addressed. Have others seen a change?
If this is still not fixed, then shame on them, both for not addressing it, but also because it means their customer support response was totally BS (like they were just spamming every open issue with the same template, regardless of whether it was really addressed, ugh that'd be seriously poor support behavior if true).
Specifically they said:
We have included many updates and fixes in our latest 10.0 software release that we believe should resolved this issue.
I've asked them to clarify with instructions on how to turn off the volume UI.
I received the same form email. Like you, I double checked all possible options and found nothing has changed since they rolled out 10.0
I responded that we are aware that 10. Pushed through but nobody is seeing any functionality to get rid of the on screen volume.
They either do not fundamentally understand our complaint or some software engineer fed a line of **bleep** to customer support.
It is what it is for me at this point. I’ll never buy a Roku TV again but I’m currently stuck with what I’ve got.
