Forum Discussion

Rlane43's avatar
Rlane43
Reel Rookie
12 months ago

TCL Roku TV no longer appears in list for screen mirroring on my Win 11 PC

Facts: 1. TV and PC are on the same wireless network 2. Other Roku devices in the vicinity appear on the connect to list 3. This PC and TV have worked together in the past 4. Software is up to dat...
RokuCarly's avatar
RokuCarly
Community Moderator
12 months ago

Greetings from the Roku Community, Rlane43!

Thank you for letting us know about this. We'd be happy to help you screen mirror your PC to your TCL Roku TV effectively.

In this case, we will coordinate this with the appropriate team for further investigation. With this being said, kindly provide us with additional information such as follows:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • PC model and current running OS version.

We'll be looking forward to your response!

Best regards,
Carly

Rlane43's avatar
Rlane43
Reel Rookie
12 months ago

Model: G108X - Roku TV
Serial number: X0120050TYWJ (S0A8G210TYWJ)
Software version: 13.0.0 build 24062-CG
GC version: 11.10.22

issue ID WJ-313-715

  • Vickielayn's avatar
    Vickielayn
    Channel Surfer
    12 months ago

    This has been an issue since April. I believe I have had one update since then.

    I have factory reset the TV and rebooted. All mobile devices are checked to be sure software is updated and rebooted.

    Model: C105X - Roku TV

    S/N: X000001PTLWA (S036D01PTLWA)

    S/W version: 13.00 build 24062-93

    GC version 11.10.22

    ID WA-313-626

    THank you

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      12 months ago

      Hi, Vickielayn.

      Thanks for providing us with the details of your TCL Roku device. Rest assured that we will include your device in the process of investigation.

      Your continuous patience and understanding as we work on this, are highly appreciated.

      Best regards,
      Carly

      • Vickielayn's avatar
        Vickielayn
        Channel Surfer
        11 months ago

        Hello,

        Not sure why this was moved from my original thread to this one, as I'm not trying to mirror from Windows 11...but...is there any news?

        Thanks

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    12 months ago

    Thank you, Rlane43.

    Rest assured that the information you have provided has been forwarded to the team for further investigation. We'll let you know once we've been notified of any update.

    Your continuous patience and understanding as we work on this are highly appreciated. 

    Best regards,
    Carly