Forum Discussion

Rlane43's avatar
Rlane43
Reel Rookie
11 months ago

TCL Roku TV no longer appears in list for screen mirroring on my Win 11 PC

Facts: 1. TV and PC are on the same wireless network

2. Other Roku devices in the vicinity appear on the connect to list

3. This PC and TV have worked together in the past

4. Software is up to date on Roku - version 13.0.0 build 24062-CG

5. TCL model 43S431

6. I am able to ping the TV at its IP address 192.168.0.21

10 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    11 months ago

    Greetings from the Roku Community, Rlane43!

    Thank you for letting us know about this. We'd be happy to help you screen mirror your PC to your TCL Roku TV effectively.

    In this case, we will coordinate this with the appropriate team for further investigation. With this being said, kindly provide us with additional information such as follows:

    • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • PC model and current running OS version.

    We'll be looking forward to your response!

    Best regards,
    Carly

    • Rlane43's avatar
      Rlane43
      Reel Rookie
      11 months ago

      Model: G108X - Roku TV
      Serial number: X0120050TYWJ (S0A8G210TYWJ)
      Software version: 13.0.0 build 24062-CG
      GC version: 11.10.22

      issue ID WJ-313-715

      • Vickielayn's avatar
        Vickielayn
        Channel Surfer
        11 months ago

        This has been an issue since April. I believe I have had one update since then.

        I have factory reset the TV and rebooted. All mobile devices are checked to be sure software is updated and rebooted.

        Model: C105X - Roku TV

        S/N: X000001PTLWA (S036D01PTLWA)

        S/W version: 13.00 build 24062-93

        GC version 11.10.22

        ID WA-313-626

        THank you