Forum Discussion

Monica6's avatar
Monica6
Channel Surfer
2 years ago

TCL Roku TV HomeKit says it can't connect

When I go to the Airplay and HomeKit setup on the TV and try to pair it, it doesn't work and it says on the Home App, "Couldn't add Roku TV 8XXXX" "Home couldn't connect to this accessory." I am running Software version 12.5.5 on the Roku TV. I have IPv6 turned off on my router. I did a system restart. Can someone help me? (Model 32S331, Hardware ID 8121X) This also happens on my Roku Express.

 

 

 

14 Replies

  • Monica6's avatar
    Monica6
    Channel Surfer
    2 years ago

    Update: I got it working on a newer iPhone, iOS 14 or 15, but still says on mine Not Responding

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Monica6,

      We're delighted to have you here in the Roku Community.

      We understand that you're having issues using the AirPlay and Homekit features. We might need a few more details to provide you with an accurate resolution.

      May we know the following?

      • Is this the first time you're trying to set up HomeKit? If not, was it working before?
      • Have you tried connecting your device and your mobile phone to a mobile hotspot just to check if the same issue persists?
      • What error code or message have you been receiving?

      We would recommend that you refer to the support article on how to use AirPlay and HomeKit with your Roku streaming device for further details about this feature.

      Please keep us updated so we can continue assisting.

      All the best,
      Janadee

      • Monica6's avatar
        Monica6
        Channel Surfer
        2 years ago

        Yes, it was working before at my old apartment and my apartment before that. I recently moved into a house, people have said it's because 12.5.5 broke HomeKit and Airplay. So I don't know, but thanks. There's no error code or message. You see, the 2 Roku devices I have work on HomeKit with an iPhone 7 Plus so far, but not on my iPhone 6. I paired the accessory with the iPhone 7 Plus as the owner, but then on my 6 (as the visitor), it would say "Not Responding".