Forum Discussion

Lor1B's avatar
Lor1B
Reel Rookie
3 days ago

TCL Roku - Blue Screen/No Sound

My TCL Roku tv went to a blue screen with no sound today - tried turning off then back on and tried unplugging then plugging back in after a few min.- Everything I am seeing says to power theu the settings but…. Blue screen - can’t do

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    If unplugging the power for a few minutes didn't work, try the reset button which may be hard to find, but it should be there on the back somewhere.  If that doesn't work, try a factory reset by holding in the reset button for 30 seconds with the power connected.

    • Lor1B's avatar
      Lor1B
      Reel Rookie

      Ok - did the reset - original screen came Up then went blue again.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Hi! Lor1B​ 

    We noticed your TCL Roku TV is having a display and audio issue. If the suggested workaround did not work, you may need to reach out directly to the TV manufacturer for more troubleshooting.

    Start here!

    Hope you'll be back streaming soon!

    Roku Community Team