This is appreciated, goodshot.
Rest assured that we will forward this to the appropriate Roku team for further investigation and find you the best resolution possible. Once we've been notified of updates from the team, we will make sure to post them on this thread.
In the meantime, your cooperation is highly appreciated as we gather further information from you and once again, we sincerely apologize for any inconvenience this may have caused you.
If you need further clarification or are in need of any assistance, please don't hesitate to let us know as we'd be more than happy to continue doing so.
Best regards,
Carly