Forum Discussion
RokuJohnB
3 years agoCommunity Moderator
Hi habana_nana,
Greetings from the Roku Community, and thanks for bringing this issue to our attention!
You seem to have done a ton of fantastic troubleshooting at this point. We recommend contacting TCL support for further assistance. Each Roku TV manufacturer provides direct support for their products running the Roku OS.
You can reach them here.
Please keep us posted on what you find out.
All the best,
John