Forum Discussion

Snakeberg's avatar
Snakeberg
Newbie
5 years ago

TCL 55" Roku TV screen is black but audio is still coming out

I was watching a show through my cable provider and my screen went blank. I was still able to hear what was happening, but could not see anything. I have looked up multiple ways to fix this like rest...
Julie47's avatar
Julie47
Newbie
5 years ago

My Roku tv has sound but no picture just a white screen

Julie47's avatar
Julie47
Newbie
5 years ago

My tv just has sound and a white screen

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    5 years ago

    Hi Julie47,

    Thanks for reaching out to the Roku community!

    If you are having an issue with your Roku TV screen going blank but can still hear the audio, customers have reported that unplugging your device for 5-10 minutes then plugging the Roku TV back resolves the issue.

    If the issue still persists, you'll need to get in touch with the manufacturer of your Roku TV. You can locate their support contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

    Thanks,

    Mary