Forum Discussion

Snakeberg's avatar
Snakeberg
Newbie
5 years ago

TCL 55" Roku TV screen is black but audio is still coming out

I was watching a show through my cable provider and my screen went blank. I was still able to hear what was happening, but could not see anything. I have looked up multiple ways to fix this like rest...
Shalom's avatar
Shalom
Newbie
5 years ago

5 month old, little used TCL Roku TV is doing the same thing. Started sporadically and I thought it just needed time to warm up, but now it seems to be permanently dark. Hopefully others see these forums and do not buy these products. Roku should definitely stop partnering with TCL. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Shalom 

    Thanks for the post.

    Customers have reported that after unplugging the TV for 5-10 minutes then plugging it back in again, they were able to resolve the issue. Have you tried this method already?

    Please keep us posted.


    Thanks,
    Danny