Forum Discussion

Snakeberg's avatar
Snakeberg
Newbie
6 years ago

TCL 55" Roku TV screen is black but audio is still coming out

I was watching a show through my cable provider and my screen went blank. I was still able to hear what was happening, but could not see anything. I have looked up multiple ways to fix this like rest...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

Snakeberg Karis8824 

Thanks for the post.

Customers have reported that after unplugging the TV for 5-10 minutes then plugging it back in again, they were able to resolve the issue. Have you tried this method already?

Please keep us posted.


Thanks,
Danny

  • Exasperated's avatar
    Exasperated
    Reel Rookie
    6 years ago

    This is a common problem with TCL. Neither TCL nor Roku correct the problem. Would love to know if anyone has filed a class action suit against both companies?

    • JasonT's avatar
      JasonT
      Reel Rookie
      6 years ago

      Mine is having the black screen problem every time I turn it on too. I have to press the hard reset button on the side. Then it shows up just bright enough to setup the TV in the dark. Once I go though the setup, then do a system restart in the menu it seems to work fine. This seems like it could be a software issue. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        6 years ago

        JasonT 

        Thanks for the information regarding the issue you are experiencing.

        As stated in my previous post, customers have reported that after unplugging the TV for 5-10 minutes then plugging it back in again, they were able to resolve the issue. Have you tried this method already?

        Please keep us posted.


        Thanks,
        Danny

    • abekhechi's avatar
      abekhechi
      Reel Rookie
      5 years ago

      same problem with TCL 65" 

    • raymonds12's avatar
      raymonds12
      Newbie
      5 years ago

      My TV is just out of warranty and it's doing the same thing Back I was watching it and volume with still on. The TV. Is 14 months old. Call tcl customer service and didn't get any help at all.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        raymonds12 abekhechi 

        Thanks for the posts.

        As stated previously, customers have reported that after unplugging the TV for 5-10 minutes then plugging it back in again, they were able to resolve the issue. Have you tried this method already?

        Please keep us posted.


        Thanks,
        Danny