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- Anonymous
Hi quintain
Welcome to the Roku Community!
Have you tried contacting the TV manufacturer - TCL to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. They'll be the best ones to help regarding your issue.
You can contact them here: TCL Support. Call them at 1-877-300-8837.
Please keep us posted on what you find out.
Warm Regards,
Lianna- quintainReel Rookie
Lianna..thank you.
I have just contacted TCL using the link you supplied.
However my TV being new to me is a refurbished one which i bought via Ebay, I am unsure if TCL will wish to be involved.
Again thank you.
My Best Regards...quintain