Forum Discussion

jgg10's avatar
jgg10
Newbie
8 months ago

Switching wifi routers to Google Mesh - cannot connect to new network

I just switched my wifi router from Netgear to a Google Mesh set up.  I cannot connect any of my Rokus to the new network.  I cleared the network connections on all TVs and even did a factory reset o...
tv & player wifi
Strega2's avatar
Strega2
Roku Guru
8 months ago

Are you getting an error message?

Are you using the same SSID and passphrase as before or new ones?  (In the router I mean.)

  • jgg10's avatar
    jgg10
    Newbie
    8 months ago

    Thanks for the reply.  My son tried to change is iPhone to the new network and had an issue as well.  I shortened the password and took a few symbols out and that did the trick.  

    • JWS9518's avatar
      JWS9518
      Roku Guru
      8 months ago

      Some devices and routers will not accept certain symbols as part of a password.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      8 months ago

      Hi jgg10,

      Greetings from the Roku Community!

      We would like to gather more information regarding this problem and investigate more thoroughly. Can you please provide the following details below?

      • What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
      • How far is your device from your network router?
      • Do you have cellular data so we can try connecting your device to your hotspot?

      For more troubleshooting steps, check out this support article on how to fix internet errors and issues on your Roku streaming device.

      We look forward to hearing from you soon and gathering your details.

      Thanks,
      John