Forum Discussion

Wm59's avatar
Wm59
Binge Watcher
3 years ago
Solved

Suddenly, our Roku connection died: NO SIGNAL

We were watching a show on Amazon Prime last night, and suddenly, mid-show, the screen went black. All we're getting is NO SIGNAL. Otherwise, the TV set works -- that is, we can watch regular cable, or DVDs. But we've lost our Roku connection. What now?

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Thanks for keeping us posted, Wm59

    The process you went through was the pairing of your Roku remote to your Roku streaming device. This prompt will only occur whenever you're setting up your device and pairing your Roku remote to it.

    For further information regarding Roku streaming devices, you can visit our support website to find most of the articles and troubleshooting here: Roku Support 

    We hope the best for you.

    Regards,
    Kash

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  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    3 years ago

    Wm59 Is this a Roku TV or a TV with a Roku device attached to the TV?  In either case I would unplug the Roku device from the power outlet for about 30 seconds.  Plug the Roku device back in and see if that solves the problem.  Do not just remove the HDMI cable from the TV if this is a Roku device.  That will not reset the device.

    • Wm59's avatar
      Wm59
      Binge Watcher
      3 years ago

      It is a TV set with a Roku device attached. We have unplugged the Roku device from the power outlet (and waited) several times, without result.

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        Wm59, when you connect it to the power outlet do any lights illuminate on the Roku device?  What's the model number written on the Roku device somewhere?