Sudden poor Wifi signal?
Pretty sure my device is just dying. I have Roku express streaming player which is only about 18 months old and is suddenly not connecting due to poor wifi signal. It's been trouble free up to now an...
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Had the same exact issue! One day it was fine the next, stuck on poor connection and when I swap the other Roku express device in, the connection is excellent. Might be time for a new roku or maybe product entirely unfortunately
Kcarlisi20 wrote:Had the same exact issue! One day it was fine the next, stuck on poor connection and when I swap the other Roku express device in, the connection is excellent. Might be time for a new roku or maybe product entirely unfortunately
It's all very far from being ideal and garnering the customers trust in the product. I bit the bullet and purchased a new Roku Premier, and up to now it's worked fine. As was the case with the other device for around 18 months.
I did have a play with the Secret/hidden menus and noticed these devices run very hot for what they are. Mine was hitting almost 90degs in a cool bedroom with the device sitting in a well ventilated spot.
Just makes you wonder whether these things are basically cooking over time and the components are dying prematurely. I plan on trying the dead one again, just to see if it does burst back into life after an update or two.
I assume that is 90C? If so, that is fairly warm. I have noticed for decades now, that everything designed for the living room, is usually fanless or under-fanned and tends to run warmer than, for example, a typical computer. On a few devices, I've actually set a reasonably quiet fan next to them and dropped the temperature significantly. On a Roku, I might not bother since they cost so little and they come out with a better faster version every few years anyway.
Does anyone from ROKU actually look at these post? Are there any humans available to contact at ROKU for support? Or do we just accept that the product fails in time?
These are user driven forums, and not official company technical support. There are a couple of Roku employees that moderate the forum, but they are not tech support. They will try to get you in touch with support if necessary.
All electronic devices can fail without warning, regardless of age. I had a defective Roku TV right out of the box, but the replacement has been fine for close to 5 years. I have an ancient 2 XS in a drawer that will still work, but it's performance is so dismal I replaced it years ago. Every other Roku I have has worked fine for years. My old 3600 Stick and Roku 4 are still being used my two of my grandkids. But if any of them failed on me now, I would simply chalk it up to something that failed internally.
My Sharp Roku TV is close to 4 years old, and has been shipped cross-country when I flew home. It has been misbehaving this past week, but I believe it's something in the Roku OS, as I have it in their beta test program and just received a new update. But if it suddenly conked out, it's an electronic device that can fail.
Getting back on the topic of this thread, sudden changes in WiFi signal is usually caused by interference from some other device. Since not every Roku has the same WiFi radio inside, I can understand different models performing differently in the same location. The first thing to try with WiFi issues is simply moving the Roku a few inches in any direction. The radio wavelength at these frequencies is extremely small, so even a minor location change can make a difference. If that doesn't help, try changing the channel used in the wireless access point/router. For the 2.4 GHz band, the best channels to use are 1, 6 or 11. If you're already using one of those, try a different one.
Thanks for inquiry.
What is the issue you are experiencing?
With more information we will be able to assist you further.
Thanks,
DannySo this is clearly a chronic issue that goes back years that is always blamed on user routers.
Here's the short version: the only device that thinks my wifi signal is poor is my Roku.
Everything else works fine.
I have reset/restarted everything. Gone so far as to do factory reset. Not only does Roku still want me to move my router that is less than 10 feet away, it also only sees two networks. I'm in the middle of the city. There are DOZENS of networks around me. Roku sees two (mine and one other) and rates them poor signals. All of my other devices see a strong signal for both.
Is this just a matter of cheap workmanship and a way of getting people to replace the device? If so, say it. No more of the intricate network admin level suggestions for how to solve a problem that only affects the one device.
I'll be interested to see if this posts, or gets removed, since two weeks ago I posted something similar but it's not here now.
